Customer Service Representative

Career Opportunity

BCM is policyholder owned, sustainably growth-oriented property and casualty insurer serving the Niagara Region since 1880.

Tel: 905-735-1234 | Toll Free: 1-800-263-0494 | 1003 Niagara St., Welland, ON L3C 1M5 | bcminsurance.com

BCM (Bertie and Clinton Mutual) Insurance provides industry leading insurance products exclusively to the Niagara

Region. We have been serving Niagara for over 120 years and encompass a holistic understanding of the territory. As a

Mutual Insurer, BCM is owned entirely by its policyholders. We give back to local organizations annually in effort to make

Niagara a better community. We are proud to deliver a unique and personalized one-on-one advisor relationship to deliver

a best in class customer service experience. Come join the best insurance team in the Niagara Region!

YOUR ROLE

Respond to customer inquiries via phone, email, and in-person interactions as required

Maintain accurate and up-to-date customer account information in Guidewire system

Educate customers on insurance products options as required

Continuously evaluate and identify opportunities to improve customer satisfaction and experience

Ensure underwriting guidelines are adhered to and customer retention goals are met

Manage Advisor and Policyholder inquiries in a timely manner

YOU BRING

3 years experience in customer service

Excellent interpersonal and communications skills

Highly proficient in Microsoft Office program and IT systems

Very strong literacy skills

Strong understanding of customer service deliverables

CAIB, CIP, CRM or similar insurance designations considered an asset

An OTL or RIBO licence, or we’ll help you get one

WE OFFER

Full time employment in a recession proof industry

Highly competitive salary. BCM is proud to be a Certified Livable Wage employer*

Paid vacation, sick and personal time

BCM paid: 

dental, health, and vision benefits 

educational development 

RRSP matching contributions 

On-site gym

SOUND GOOD?

Send a resumé with a cover note to Holly letting us know how this might make sense for you at

careers@bcminsurance.com.

All BCM employees are required to be vaccinated and will need to submit proof of vaccination as

a condition of their offer of employment prior to their start date, subject to any validated human

rights accommodation requirements. We’re simply trying to keep everyone safe.

BCM Insurance welcomes applications from all qualified candidates and will accommodate
applicant needs through all stages of the recruitment and selection process. We encourage
candidates to make their accommodation needs known to enable us to provide equitable access
to our opportunities. We thank all candidates for their interest, although only those to be interviewed
will be contacted directly.