Customer Service Representative

P&H Milling Group

Cambridge, ON

Join our team that shares your Passion & Heart for Canadian agriculture! Parrish & Heimbecker, Limited (P&H) has an opportunity for a motivated, forward-thinking, and dedicated individual as a Customer Service Representative based in Cambridge, Ontario.

Work and grow with a family-owned company.

Join our team with Purpose & History! P&H’s roots go back over 110 years. We have always been a Canadian, family-owned and managed agri-business that understands the qualities and conditions needed for meaningful growth. Our corporate culture values are family values; honesty and integrity with a focus on listening and continuous learning. Like family, we support our staff to always do better.

With over 70 locations spanning from coast to coast, and trade links around the globe, P&H is growth-oriented, diversified and vertically integrated with operations spanning across grain merchandising, flour milling, crop input distribution and animal feed production.

Skills and experience for the next step in your career.

As Customer Service Representative, the successful candidate will be responsible for ensuring a seamless experience for P&H Milling Group customers from start to finish.

Your day to day activities will include:

• Entering customers’ orders
• Ensuring the timely resolution of any issues that arise with sales, production, invoicing, etc. and communicating effectively with all affected parties
• Negotiating customer emergency deliveries and working closely with production to prioritize deliveries
• Assisting Accounts Receivable and providing back up as required
• Assisting and provide back up to the Invoice Clerks
• Working with Quality Control to ensure all QA requirements accompany loads as required
• Working closely with collections staff
• Generating various reports and supporting the Sales Team

The successful candidate should enter the position with the following qualifications:

• A minimum of 3 – 5 years of Customer Service experience
• Ability to work professionally and effectively with customers and co-workers in a fast-paced environment
• Excellent communication skills. The ability to communicate in French (both written and oral) is an asset
• Proficiency in Office 365 required (Outlook, Word, Excel and Teams)
• Experience in an ERP system is preferred but not mandatory
• Experience with EDI (receive and export Retail Customers’ orders in EDI system) is an asset

We thank all applicants, but only those selected for an interview will be contacted.

P&H is committed to building a skilled and diverse workforce that is reflective of Canadian society. As a result, Parrish & Heimbecker, Limited is an equal opportunity employer and is in compliance with the Employment Equity Act. We welcome applications from women, aboriginal people, people with disabilities and members of visible minorities. Accommodations in relation to the job selection process are available upon request.

Learn more about us at www.parrishandheimbecker.com

Job Types: Full-time, Permanent

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Cambridge, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (required)

Work Location: One location

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