Customer Service Representative Job at Windsor Station Currency Exchange
Position: Customer Service Representative/Assistant
A customer service representative is the face of the company, and is incredibly important in developing lasting relationships between WSCE and our clients. You will be expected to complete transactions, respond to telephone inquiries, open new accounts, identify client needs, recommend suitable products, and resolve client problems.
Essential Functions and Basic Duties
- Provide prompt, courteous service to clients in person and by phone
- Data entry
- Effectively use multiple administrative systems to resolve inquiries
- Respond to e-mail inquiries
- Assist with opening and closing the branch
- Manage large amounts of incoming phone calls
- Keep current with company policies, procedures and processes
Qualifications and Skills
- Customer service experience
- Strong interpersonal and communication skills
- Proficient in Excel
- Proficiency with numerical calculations
Job Types: Fixed term contract, Full-time
Contract length: 12 months
Salary: $18.00-$25.00 per hour
Schedule:
- 8 hour shift
Education:
- Secondary School (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: One location
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