Build More Than Just a Career

Our people are our success. They are also adventure-seekers and difference-makers who are committed to a shared vision – to offer the best of the best in project delivery services. When you join ONEC Logistics Kitamaat LP, you join a community that seeks to help you build more than just a career. You will build working relationships and partnerships that become friendships, build ideas that become realities, and build skills that help you grow personally and professionally. We want you to love what you do so that together, we can do great things.

About ONEC and ONEC Logistics Kitamaat LP

We are agile in our approach to project delivery and logistics support because we are able to pivot quickly and adjust our standard processes to suit specific clients’ needs. ONEC believes in local leadership and engaging top talent from the communities we work in. We understand that local knowledge and presence is key to not only our overall business success, but the economic success of the communities we work in. ONEC is pleased to provide various services in partnership with Haisla Nation.

Location

Northwestern British Columbia includes the cities of Terrace, Kitimat, and Prince Rupert, as well as surrounding First Nations’ communities. With multiple major projects positioned in the area, Northwest BC is the heart of impending economic opportunity within the region. Not only has LNG Canada committed to proceed with their $40 billion project; but additional projects are positioned to move ahead. As part of the ONEC team, you will embark on projects throughout this region alongside majestic mountains, flying eagles, rushing rivers, and the awe-inspiring Pacific Ocean. Your life will surely be an adventure.

Job Details

· Job Title: Customer Service Agent Lead - Cedar Valley Lodge.

· Number of Openings: 1

· Anticipated Start Date: March 13, 2023.

· Job Type: Full-Time 4 Days on and 3 Days off.

· Salary: $54,240 - $60,000 depending upon experience.

· Schedule: 4 days on/3 off

· Shifts: 10 hours per day and must be able to be flexible due to flight delays.

· Accommodations: provided in the Cedar Valley Lodge.

· Fly in Fly out: Is a possibility if out of Edmonton & Calgary.

· Minimum Level of Education: high school diploma or related discipline or an equivalent combination of education, work experience, and training.

· Years of Related Experience 6-10 years aviation/customer service supervisory work experience.

· Locations to be Supported: Northwest British Columbia – CVL camp.

· Application Deadline: March 10, 2023.

Position Summary:

Duties will be to lead the Customer Service Agents and lead the process for check in of personnel. This is a working leadership role and includes job support, training and completing camp/flight reservations.

Other responsibilities include:

· Supervise a growing team.

· Listen to the needs of team members and do what is in your control to make positive improvements; earn trust and respect from others by preventing violations of policy/procedures, human rights, ethics, diversity, and inclusivity.

· Create opportunities to share and implement continuous improvement ideas; provide training to new team members.

· Communicate with your team while maintaining confidentiality.

· Ensure delegation of work is appropriate and workflows are effective.

· Use an airline computerized system; make reservations and issuing boarding cards; check-ins; check, weigh and tag baggage; make general passenger announcements.

· Liaise with external and internal customers (i.e. busing, YXT crew members, luggage personnel).

· Provide outstanding customer service, answering general inquiries at the camp, assist passengers requiring special handling.

· Handle and resolve customer complaints and incidents; provide checking customer service as well as aiding passengers to and from aircraft.

· Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.

· Responsible for air carrier/camp reservations site support.

· Responsible to assist making camp reservations for LNG CVL site or others.

· Liaise with Aviation and FBO Manager as required.

· Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to employees and passengers.

· Assists with ongoing training for check in agents/baggage personnel.

· Accountable to FBO Manager for all boarding and check in of flights.

· Oversee all boarding, check in, flight closures, final manifest distribution.

· Assist with lost luggage claims.

· Responsible for review and compliance of all policies and procedures regarding reservations software and processes, check in and boarding.

· Responsible to gather all relevant data for flights and report within required timelines.

· Safely operate a commercial size vehicle in various weather conditions.

· Ensure all COVID and safety related policies are followed.

· Other supervisory duties as required.

Required Skills and Testing:

· High school Diploma in related discipline or an equivalent combination of education, work experience, and training.

· Exceptional customer service and troubleshooting skills, along with strong analytical, interpersonal and communication skills.

· Pre-Access drug and alcohol testing is required.

· Ability to follow all COVID-19 Safety Protocols.

· 6-10 years aviation or industrial supervisory work experience.

· Significant experience in aviation reservation industry software.

· Ability to work under pressure, multi-task, meet defined deadlines, and work in a fast-paced environment.

· Ability to work independently and in a team environment.

· Strong computer skills especially in database applications

· Class 5 driver’s license and clean drivers abstract.

· Pre-Access drug and alcohol testing is required.

· Observational and Reporting Skills

· Acceptable Criminal Record Check (required to obtain an airport security pass)

Environmental and Physical Demands:

· Will be required to frequently carry, load, and unload baggage weighing up to 50lbs;

· this position requires, standing, bending, lifting, reaching, pulling, pushing, and/or twisting while performing the job function.

· Will be required to repeatedly enter and exit a commercial-sized vehicle in a safe manner.

· Will be required to work in all types of weather conditions safely.

· Will be required to drive safely in various and changing weather conditions and seasons.

· Flexible work hours (irregular operations due to weather or other airline related delays).

· PPE required (personnel protective gear including steel toe work boots).

· General-purpose gloves and clothing to protect against the elements in summer and winter.

· Clothing to protect against the rain (rain jacket and rain pants).

· All required PPE gear will be provided by the employer. (Except Steel toe boots)

Note: This is a general description of the duties performed by a Customer Service Agent Lead

Application Instructions

ONEC Group Inc./ONEC Logistics Kitamaat LP is an equal opportunity employer. Positions are filled by means of open competition where the selection is based on job-related skills, training, experience, and suitability. Final candidates will be asked to provide references. The results of the reference check must be acceptable to ONEC Group Inc./ONEC Logistics Kitamaat LP.

Job Types: Full-time, Permanent

Flexible Language Requirement:

• French not required

Experience:

• Customer service: 6 years (preferred)

Work Location: One location

Application deadline: 2023-03-10

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