Apps Cargo Terminals is committed to providing flexible industry-leading transportation and supply-chain solution in a manner which is consistent with customer expectations & our “core values” of integrity, respect & continuous improvement. Our motto is “we promise performance, we deliver service” and our team is an integral part of this.

As part of our continued growth, we are looking for a Customer Service Representative (LTL Division) who will interact with customers to provide and process information in response to inquiries, concerns & requests. This role reports to the Office Manager. The incumbent takes charge of the entire CS process to ensure all shipments are complete and meet deadlines.

EXPERIENCE IN A CSR ROLE IN AN OFFICE ENVIRONMENT IS MANDATORY

Responsibilities:

• Create freightbills
• Process orders, forms, applications and requests
• Update forms & reports
• Manage customers' accounts
• Obtain, evaluate and handle all relevant information to resolve inquiries and complaints promptly
• Direct requests and unresolved issues to the designated resource
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Answering telephone
• Willing to work occasional extended hours as required
• Other duties as required

Qualifications & Key Competencies:

• Grade 12 graduation
• 1 year experience working in an office environment
• Proficient knowledge of Outlook, Word and Excel
• Experience AND Knowledge of customer service principles and practices
• Ability to communicate effectively both orally and in writing
• Good analytical and mathematical skills
• Strong organizational skills; attention to detail
• Ability to meet deadlines
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently

Hours and Location:

• Monday to Friday: 07:00 – 15:30
• Terminal Location: Calgary, AB

Remuneration:

$45,000 - $50,000 per year based on experience

Benefits:

• A supportive work environment
• Medical benefits plan
• KPI Bonus plan

Intended Job Posting Audience:

Anyone who can legally work in Canada

Interested and qualified applicants should apply online or forward resumes by November 24, 2022:

We thank all applicants for their interest however only those selected for an interview will be contacted.

Please note that Apps Cargo Terminals is an Employment Equity company

Job Type: Full-time

Salary: $45,000.00-$50,000.00 per year

Benefits:

• Dental care
• Employee stock purchase plan
• Extended health care
• On-site parking
• Vision care
• Work from home

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Work Location: One location

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