Customer Success Specialist - 12 months Contract Job at H&W Development Corp.

H&W Development Corp. Markham, ON

ROLE: CUSTOMER SUCCESS SPECIALIST

LOCATION: MARKHAM, ON (TTC available)

TERM: 12 months Contract

Job Description

● Ability to interface with homeowners and communicate the Builder’s messages

● Ability to compose professional written correspondence

● Experience handling Customers of different age ranges, ethnicities

● Ability to work well individually and in a team setting, demonstrating professionalism while reporting to the Customer Success Manager

● Computer literacy with Microsoft Suite, Adobe Acrobat, Google Workspace, Teams

● Technical Training provided on-the-job

● Hourly Wage $20-30 depending on experience

● Bonus structure applies

● Potential to transfer to long-term role

Requirements

● Valid Driver’s License and access to vehicle or reliable transportation to Markham, ON

● Scheduled Hours 9am to 5pm, Monday to Friday

● Strong work ethic and ability to learn new skills on-the-job when necessary

● Strong communication skills, internal and external - written and verbal.

● Demonstrated ability to manage conflict and convey solutions for problem resolution

● Work in a fast-paced environment with tight deadlines

● Excellent phone demeanor

● Additional language skills are preferred

Job Type: Fixed term contract
Contract length: 12 months

Salary: $20.00-$30.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Markham, ON: reliably commute or plan to relocate before starting work (required)

Education:

  • Secondary School (required)

Experience:

  • Customer service: 1 year (required)

Work Location: One location

Expected start date: 2023-05-01




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