Our Vaughan location is seeking a highly organized Customer Service and Installation Scheduler to implement and oversee project schedules and focuses on providing great customer service. In this role, you will be collaborating with design consultants, manufacturing and installation teams, in setting tasks, and monitoring the execution of project timelines. To ensure success, the candidate should possess solid customer service skills and demonstrable experience in project scheduling.

Our company is fast-paced and requires clear, verbal communicators to deliver the best product for the customer and our company. If this describes you – we would like you to be a part of the Organized Interiors Team!

Please note, this position will be working Tuesday to Saturday from 8:30am to 5pm

To learn more, please check out our website at https://www.organizedinteriors.com/

Responsibilities include:

• Speak with clients over the phone to schedule, confirm, remind and follow-up on installed appointments and inputs client data into company systems
• Email reminders to clients when appropriate
• Add, cancel or makes changes to appointments in the organization’s schedule
• Organizes workflow and appointment by reading and routing correspondence, collecting client information and managing assignments
• Greets clients in person or on the phone and answering or referring in queries.
• Monitoring project timelines and deadlines
• Identifying potential project schedule delays and facilitating intervention in a timely manner
• Accommodating updates and changes to project schedules
• Other duties as assigned.

Preferred Qualifications:

• Prior work experience in custom cabinetry preferred (i.e. kitchen & closet industry).
• Customer service and scheduling experience
• Great administrative writing skills
• Experience in Microsoft Office Suite (Outlook, Word & Excel)
• Computer competency for data entry and the production of reports and schedules
• Excellent communication skills in customer service and experience working as a team
• Ability to fulfill the company’s standards and values when performing scheduling tasks
• Displays kindness and be open to providing scheduling accommodations to clients.
• Have an eye for detail and organization
• Ability to perform more than one task at a time and solve problems quickly
• Schedule project timelines in order to predict the finish date for larger projects

Job Type: Full-time

Salary: $48,000.00-$55,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Woodbridge, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• The schedule for this role is Tuesday to Saturday, from 8:30am to 5pm. Are you able to work this schedule?

Work Location: In person

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