Introduction
At IBM, we know that transformation drives change, and it is in our DNA to continuously transform. Our Consultants help drive large scale change that spans IBM business units and geographies. As a part of this team, you will have the unique opportunity to be a part of driving IBM’s ongoing transformation as a company that continuously innovates and leads the market.

Your Role and Responsibilities

At IBM, we know technology. But technology is only as good as the results it delivers. Are you interested and adept in application development methodology and tools? The IBM Client Innovation Centre (CIC): Nova Scotia occupies a unique position in the IT marketplace – at the intersection of business and technology.

As a member of our team, you will help IBM clients solve some of their most challenging business problems, capitalize on market opportunities and achieve real value in today’s tough economy.

We’re looking for passionate, original thinkers who want to drive progress, grow their network, and further their careers. If you see yourself as someone who never stops learning, who believes no problem is too big to solve, and who wants to unleash their potential, a Delivery Consultant role is for you.

Candidates must:

• Have graduated no earlier than 2020, and will be graduating no later than 2022

• Have an Associate’s Degree, College Diploma, Bachelor’s Degree, or Master’s Degree by date of employment

  • Exception: This program does not accept MBA or PhD candidates/graduates

• Have no more than 2 years of full-time professional related work experience

• Be eligible to work in Canada without current or future needs for visa sponsorship

• Be willing and able to live and work in Nova Scotia, with minimal travel anticipated
  
  The Delivery Consultant is the primary contact for the client's solution troubleshooting, consultation, and command center support.
  
  Qualifications:

• Working knowledge of basic systems principles, theories, and concepts within healthcare
• Knowledge of Cerner Millennium is an asset but not necessary
• Strong troubleshooting, logic, and critical thinking skills
• Ability to collaborate with diverse stakeholders to document and solve issues
• Organizational skills, high level of accuracy and attention to detail

• Support the implementation of the solution design
• Provide product specific help to departmental and functional team leads
• Leverage resources to investigate and resolve application issues
• Identify and escalate issues to solution and engagement leadership
• Assist in testing system functionality as well as validating configuration and workflows
• Expected to be onsite as requested by client for day-to-day work with other working time spent at the IBM CIC Halifax location
  

Required Technical and Professional Expertise
Delivery Consultant Required & Preferred Skills:

• You have strong excel skills and enjoy making meaningful evaluations of a given set of data (tables, excel files etc.)
• You have excellent domain, oral and written communication skills, relationship management, and issue management skills
• You enjoy working in a team environment with team members of a diverse background and skill set along with being comfortable working on your own to complete individual assigned tasks
• You enjoy working with the public and have demonstrated excellent customer experience skills
• You will have demonstrated leadership skills and the ability to communicate with multiple levels of management and executives
• You have the ability to learn new processes, coach and direct team members
• You enjoy problem solving and delivering innovative solutions to complex problems that address client needs

Preferred Technical and Professional Expertise
Please refer to the job description.

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Must have the ability to work in Canada without sponsorship.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk and Donetsk regions of Ukraine) on a work permit, you are not eligible for employment in this position.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.