Title

Director

Reports To

CEO

Summary

The Director of iRecover Okanagan will be responsible for directing and managing the facility and implementation of the iRecover addiction treatment program. The Director of the iRecover Okanagan must have a comprehensive knowledge base in health care, reflecting an understanding of the needs of the participants, as well as the necessary managerial techniques and skills to apply that knowledge. In addition, understands the developing roles of the various professionals and paraprofessionals and the necessary integration of these into an organization that supports the iRecover Treatment Centers mission, goals and objectives. The Director may provide assistance in the counseling of individuals, families, groups, or engaging in prevention programs. The Director will be required to provide coordination in the areas of case management, case planning, and implementation of addiction programs, and will assess and provide direct intervention or referral to appropriate service providers/programs, for clients on issues related to: addictive patterns of behavior; concurrent disorders; and other mental health, behavioral and emotional concerns such as abuse, violence, grief and loss when these are connected to addictions or the impact of addictions within the family and intergenerationally.

Core Competencies

• Participant Focus
• Communication
• Energy & Stress
• Team Work
• Quality Orientation
• Time Management
• Adaptability/ Flexibility
• Creative and Innovative Thinking
• Decision Making and Judgment
• Planning and Organizing
• Problem Solving
• Result Focus
• Accountability and Dependability
• Ethics and Integrity
• Mediating and Negotiating
• Providing Consultation
• Leadership
• Coaching and Mentoring
• Staff Management
• Enforcing Laws, Rules and Regulations
• Mathematical Reasoning
• Development and Continual Learning

Job Duties

• Build and support sustainable and productive relationships with all individuals including staff, senior management, physicians, the community, appropriate government agencies, participants and families
• Design and implement a care delivery model
• Translate strategic goals into practical actions
• Manage activities within the budget and productivity goals
• Collaborate with healthcare professionals
• Liaise with appropriate provincial/territorial/federal government and other funding agencies to secure funding for potential participants where applicable
• Assume responsibility for direct participant care and promote inter-disciplinary participant care planning and participant education taking into consideration different cultural, psychosocial, and age associated needs of participants
• Ensure staffing meets participant needs in a fiscally responsible manner
• Provide support in regards to changes within the facility and organization
• Develop and maintain documentation of all completed savings initiatives
• Review, amend and create policies and procedures as required
• Collaborate with all levels to facilitate changes and create cost efficiencies
• Demonstrate effective communication skills, problem solving, critical thinking and conflict resolution
• Demonstrate leadership qualities in support of healthcare needs and serve as an administrative resource
• Ensure qualified staffing to facilitate appropriate care
• Ensure appropriate staff development, orientation and training programs are in place
• Conduct objective and constructive performance reviews as scheduled
• Develop and revise policies and procedures and monitor adherence to them
• Act as a liaison among staff and other stakeholders to ensure that goals are achieved, processes are improved and resolutions provided to problems
• Set realistic objectives, establishes priorities and systematically plan work.
• Evaluate new and existing programs and services in relation to their value and efficacy.
• Provide periodic structured environmental assessments and recommendations on the future direction for care.
• Responsible for overall planning, development, and implementation of care programs, products and services, particularly to address the needs of participants and to support the practice of staff.
• Demonstrate ability to appropriately delegate responsibility and authority.
• Ensure adequate controls and communication mechanisms are established when tasks and duties are delegated.
• Provide adequate opportunities and resources for developing the skills and abilities of staff.
• Develop and encourage effective working relationships between staff as well as between different departments.
• Responsible for the development, implementation and supervision of resident rehabilitation programs.
• Implements and supervises group programs as required.
• Ensures that legislation, policies and procedures are understood and followed by staff and residents.
• Consults, as appropriate and as individual residents' situations require, with local government mental health services, a resident's psychiatrist, physician, and other professionals involved with a resident's health and welfare.
• Maintains service continuity by ensuring effective communications and reporting is on-going between members of the support staff, professional staff, and between shift changes.
• Reviews incident report and other operationally required reports.
• Organizes, participates and/or chairs staff meetings as required.
• Develops procedures for safe storage of medical supplies in compliance with the Pharmacist Act and professional standards.
• Recommends changes to policies and procedures as required.
• Conducts the interview and candidate selection process for all new rehabilitation.
• Develops and conducts the staff orientation programs.
• Maintains shift schedules to ensure sufficient staff coverage for continuity of treatment and updates job descriptions and duty lists as required.
• All updates and posting of work schedules is in accordance with operational policies and procedures
• Responsible for approval of overtime.
• Maintains casual and call in lists.
• Arranges in-service training programs.
• Supervises and completes performance reviews of all nursing and rehabilitation support staff, provides guidance and instruction to correct unsatisfactory performance.
• Ensures that staff time sheets are completed correctly on a bi-weekly basis and submitted to HR in a timely fashion.
• Take appropriate corrective action, including disciplinary action if required
• Apply knowledge of the symptoms of overdose/withdrawal of various substances including, alcohol, cannabis and cocaine, and being prepared to assist the person in seeking medical attention.
• Assist in the development of treatment plans for each client based on the assessment of presenting issue(s).
• Provide a range of counseling/education services, i.e., individual, group, family.
• Provide relapse prevention services.
• Provide follow-up to clients once the counseling services are complete.
• Enhance the capacity of internal and external stakeholders in addressing the issues related to addictions (including gambling, eating disorders) by facilitating workshops, participating in case conferencing and public forums on social issues.
• Coordinate and/or participate in case management, consultation and departmental planning activities.
• With permission of clients, consult with relevant caregivers and significant others in clients' lives in order to update, modify or reassess treatment plans and intervention strategies.
• Maintain positive relationships with other service providers, including but not limited to: social workers, medical staff, corrections officers, and the RCMP.
• Assist with the planning and implementation of program enhancements.
• Collaborate with community agencies such as law enforcement, probation, education, social service agencies, medical profession and other chemical dependency treatment facilities to identify gaps in community services and develop plans for addressing these gaps.
• Identify and pursue professional development opportunities.
• Create and maintain client records in a confidential and professional manner.
• Record case notes and produce client-related documentation such as reports according to accepted practices and policies.
• Compile caseload statistics and prepare program and client reports.
• Maintain confidential client files according to iRecover Treatment Centers policies.
• Counsel clients and participants, individually and in group sessions, to assist in overcoming dependencies, adjusting to life, and making changes.
• Intervene as advocate for clients or participants to resolve emergency problems in crisis situations.
• Complete and maintain accurate records and reports regarding the residents' histories and progress, services provided, and other required information
• Performs other duties as required.

Requirements

• Minimum 2 years experience in Addictions counseling.
• A sound knowledge of various therapeutic addiction counseling theories and practices is required, especially in the areas of clinical evaluation of alcohol and drug issues, treatment planning, counseling, education and prevention, documentation and professional and ethical standards.
• In depth knowledge and experience in the provision of healthcare and/or healing services.
• Must possess strong program development skills in order to develop innovative programs and initiatives.
• Must be able to analyze and assess needs in rehabilitation, medical and educational programs.
• Must have demonstrated capabilities in developing collaborative approach to program development.
• Proven track record of established policies and procedures, and successful supervision and installation of programs.
• Self directed professional development.
• Able to deal pleasantly and effectively with a wide range of people of different ages and cultures, in potentially volatile and emotionally charged situations.
• Computer literacy skills and the ability to work processing packages and e-mail systems.
• Sound knowledge of the following techniques is required: crisis intervention, anger diffusion, conflict intervention and resolution, use of chemical dependency diagnostic tools.
• Capable of using multiple therapeutic modalities to work with different types of clientele presenting with a wide range of issues.
• Self-motivated, self reliant and flexible.
• Capable of working in a multidisciplinary environment with a variety of community professionals.
• Knowledge of the Mental Health Act, the Child and Family Services Act and adherence to ethical and professional standards of conduct is required.
• Demonstrated ability to assist participants, family members or other clients with concern and empathy; respecting their confidentiality and privacy and communicating in a courteous and respectful manner.
• A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
• High degree of resourcefulness, flexibility, and adaptability.
• Able to effectively communicate both verbally and in writing.
• Politically and culturally sensitive.
• High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts.
• Strong morals and ethics, along with a commitment to privacy.

Work Conditions

• May be exposed to infectious waste, diseases, conditions, etc., including exposure to the AIDS and hepatitis B viruses.
• Interacts with residents, family members, staff, visitors and government agencies.
• Travel may be required.
• Manual dexterity required to use desktop computer and peripherals.
• Overtime as required as per Overtime Agreement
• Intermittent physical activity including walking, standing, sitting, lifting and supporting participants.

Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• RRSP match
• Tuition reimbursement
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Coldstream, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's Degree (preferred)

Experience:

• management: 2 years (preferred)

Work Location: One location

Expected start date: 2023-03-15

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