Director, Retail Food Services Job at PHSA
Director, Retail Food Services
Children's & Women's Health Center
Vancouver, BC
In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to the Executive Director, Inter-Campus Operations, the Director is accountable for developing and leading retail food services strategies within British Columbia Children’s Hospital (BCCH), British Columbia Women’s Hospital and Health Centre (BCW) and the British Columbia Cancer Agency (BCCA). With the support services repatriation initiative for food services, the Director will be responsible for implementing the overall Labour Adjustment Transfer Agreement (LATA) strategy, evaluating potential major services changes and recommending planning and mitigation strategies going forward.
The Director is responsible for building and maintaining exceptional customer relations by working in close collaboration with BCCH, BCW and BCCA leaders, and relevant departments, to ensure the efficient and effective provision of retail food services within these agencies. The Director provides leadership and direction to Managers of retail food service operations in the areas of planning, management, organization and evaluations. The Director will contribute to the overall philosophy, strategic plan and initiatives and provide leadership in policy development, priority setting, and organizational planning, program and service delivery.
What you’ll do
- Ensures that retail food services strategies, goals and objectives are in alignment with the Vision, Mission and Values of PHSA. Leads the teams toward achievements of those goals and objectives through effective communication, coordination of resources and consistent policy implementation.
- Maintains a strong working knowledge and understanding of customer requirements and expectations. Ensures representation of these requirements by re-engineering the delivery of efficient and effective retail food services within assigned agencies. Formulates recommendations on current and future service adjustments.
- Establishes evaluation and feedback mechanisms for internal and external stakeholders to support continuous quality improvement. Assesses and evaluates current trends, recommends and implements improvements to services offered across the three organizations.
- Establishes and maintains strong relationships with external stakeholders. Utilizes advanced communication skills to negotiate, facilitate consensus, and present proposals to a variety of internal and external stakeholders.
- Ensures that appropriate quality and safety measures are in place and compatible with regulatory, industry and provincial standards, all the while ensuring achievement of cost efficiency, consistency, and standardization.
- Provides leadership and input for operational practice by seeking out and identifying best practice in service delivery by strengthening business processes with all stakeholders, and partnering with other health authorities.
- Responsible for annual operating budgets, establishes fiscal priorities and resource allocation for retail food services in assigned agencies. Implements control of approved budgets, including monitoring, identifying variances and taking corrective action.
- Recruits and manages assigned staff in accordance with professional standards and performance expectations. Provides leadership and direction to staff through coaching, mentoring, skill and leadership development, performance and talent management. Develops staff orientation and training programs. Responsible for developing a human resources
What you bring
Qualifications
- A level of education, training, and experience equivalent to Master's Degree in Human Nutrition, Food Science, Business Administration and/or related discipline, plus a minimum of seven (7) to ten (10) years of progressively more responsible roles which include one or more within a support services area, or an equivalent combination of education, training and experience. Experience with contract management is required. Recent, related experience in Food Quality Improvement and Food Policy at a management level or an equivalent combination of education, training and experience will be a key asset. Registered Dietitian or Certified Nutrition Manager (CNM) or eligible for certification with Canadian Society of Nutrition Management (CSNM) required.
Skills & Knowledge
- Understanding of various reports including Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), In Plain Sight, Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
- Models and supports full team commitment to Indigenous Cultural Safety and anti-racism.
- Demonstrates humility and heart-led leadership.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
- As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Regular, Full-Time
Salary Range: $106,038 - $152,429 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 4500 Oak St, Vancouver, BC V6H 2N9
Closing date: Open Until Filled
Hours of Work: 0800-1600 (Monday to Friday)
Requisition # 141285E
Salary Range: $106,038 - $152,429 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 4500 Oak St, Vancouver, BC V6H 2N9
Closing date: Open Until Filled
Hours of Work: 0800-1600 (Monday to Friday)
Requisition # 141285E
As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.
What we do
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.
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