Position: Security Dispatcher Control Center Operator

Site: Conestoga College

City: Kitchener

Job Type: Full time, Permanent

Hours: Must be available to work all shifts including nights

Pay Rate: $21.55 (Pay rate based on experience and successful completion of a 2-months onsite probationary period) after probation: $22.55

** Must have dispatch experience in security **

Required Experience:

• Minimum of 1 year experience as security dispatcher (high volume intake experience preferred)
• Minimum on 6 months experience as a call taker/ dispatcher in a service industry an asset
• Ability to manage radio communications and telephone inquiries
• Above average skills working to O365 applications including Outlook, SharePoint, Excel, Word, etc
• Demonstrated punctuality and reliability, tact, and diplomacy
• Post-Secondary education in an Emergency Services Communications program
• Excellent verbal/written communication skills

Job Duties:

• Able to respond to incidents of crisis and determine avenues for assistance.
• Able to utilize multiple software’s at once, CCTV, access control, mass notification
• Ability to absorb information from different platforms, analyze and make decisions
• Create and update activities in excel based Dispatch for ongoing calls and incidents in a timely fashion
• Use Alarm Monitoring software to keep track of intrusion alarms and dispatch guards to investigate
• Place fire alarm systems on disregard upon the request of approved contractor work and Conestoga Facilities
• Answer security related calls and dispatch guards to assist and/or investigate
• Answer general inquiries relating to the college, transferring calls to the applicable department/individual if dispatch is unable to answer the question
• Dispatch guards to corresponding calls to their respective zones
• Maintaining professionalism at all time as VPs and management will be working in the same building as dispatch.
• Contact and update the on-call contacts when and if needed
• Keep track and monitor the location of all guards
• Have a strong understanding of Conestoga's rules and policies
• Be knowledgeable on the layout of the campus, i.e., knowing the correct laneways
• Liaise with various agencies including 911 emergency call centre, WRPS non-emergency, and fire department designated to each city WFD, KFD, CFD, GFD and BFD. for Waterloo, Kitchener, Cambridge, Guelph and Brantford non-emergency
• Liaise with external organizations including but not limited to fire systems service companies, elevator service companies, etc.
• Liaise with other Conestoga departments and stakeholders (facilities, IT, residence, etc.) to ensure effective and timely response

Highlights:

• Employer paid benefits including medical, dental and vision care.
• Opportunities for growth and advancement
• Continuous training opportunities

Job Types: Full-time, Permanent

Salary: $21.55-$22.55 per hour

Benefits:

• Dental care
• Extended health care
• Flexible schedule
• On-site parking
• Vision care

Schedule:

• 12 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Weekend availability

Application question(s):

• Do you drive or take public transit? Please specify
• Do you have Police foundation / Criminology / Community Justice & Services or related?
• Are you comfortable working 2 months nights shifts and 2 months day shifts? as the schedule rotates every 2 months for Conestoga College

Experience:

• Canadian Security: 1 year (preferred)
• Canadian Security Dispatch: 1 year (preferred)

Work Location: In person

Expected start date: 2023-05-31

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