Dispatcher Job at Transworld Xpress Inc.

Transworld Xpress Inc. Surrey, BC

The Opportunity

If you have a strong commitment to customer service, have a great attitude and personal leadership skills, and want to join a dynamic team in a fast-paced and rewarding environment, we may have the career opportunity for you. Transworld Xpress Inc. is looking to hire a full-time highly motivated experienced Logistics Dispatcher to join our service team and grow with our company.

Job Responsibilities & Duties

  • Develop delivery routes and maintain contact with drivers throughout the day.
  • Collaborate with customer service to modify daily routes to accommodate the needs of clients.
  • Act as a communication liaison and answer incoming phone calls and messages from drivers on the road.
  • Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes.
  • Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for time-sensitive deliveries.
  • Ensure dispatch coverage of routes on a daily, and provide updates as required.
  • Knowledge of pricing and quoting when booking loads.
  • Maintain contact with drivers throughout their shifts and address any routing issues they might have.

Job Requirements & Skills

  • Must be efficient with using a computer, including MS Office (Word, Excel, Outlook).
  • Excellent knowledge of roadways throughout the immediate area.
  • Strong multitasking, problem-solving, and organizational skills.
  • Must be motivated and able to work productively and efficiently in a team-focused environment, including in high pressure situations.
  • Experienced in using Loadlink to find loads and proficient knowledge of Xpert will be an asset.
  • Strong written and oral communication skills in English are essential.
  • Strong customer service skills.

Qualifications

  • Completion of high school diploma.
  • Experience in the transportation industry, or experience in operations/logistics is considered an asset.
  • Post-secondary education (Degree or Diploma) in business or operations/logistics is an asset.

Job Type: Full-time

Benefits:

  • Extended health care

Flexible Language Requirement:

  • French not required

Schedule:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Surrey, BC V3S 5X7: reliably commute or plan to relocate before starting work (required)

Experience:

  • dispatching: 2 years (preferred)

Shift availability:

  • Day Shift (preferred)

Work Location: In person

Expected start date: 2023-05-29




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