DISTRICT SUPPORT REPRESENTATIVE Job at Manitoba Hydro
DISTRICT SUPPORT REPRESENTATIVE
Russell, MB
Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers!
Great Benefits
- Competitive salary and benefits package.
- Defined-benefit pension plan.
- Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life
and community.
Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and
exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation,
commitment and customer service.
We are seeking experienced, District Support Representative to fill a permanent full-time position in the Russell Customer Service
Centre to provide a wide range of operational administrative support related to planning, dispatching, and customer service activities.
Responsibilities:
- Use a variety of customer information, work management and computer system applications (i.e. Banner, MWM, SAP, CSI,
Centre (CSC).
- Ensure work is capacity scheduled efficiently to resources within the CSC using the Mobile Workforce Management (MWM)
- Liaise with the Planning group in processing the administrative component of the work order and structure move process.
- Provide an exceptional customer service experience using strong communication and interpersonal skills.
- Review, analyze and resolve issues/inquiries as it relates to energy consumption, billing and services consistent with
- Perform time and expense administration and handle staff inquiries related to their time, expenses, and benefits ensuring
- Establish and maintain an effective line of communication and liaison within other related areas of the Corporation such as
M&CS Support, Operation Support Services, Customer Billing, Major Accounts, Time and Expense, HR, Customer Contact
Centre, Credit & Recovery Services, MHUS, TSOM, Customer Metering and Electric Codes, Materials Management, Meter
Shop.
- May be required to work on a rotation basis to maintain operational requirements on non-working Mondays.
- May be required to work in a storm management situation.
Qualifications:
- Minimum Grade 12 education and two years related experience with a minimum of one year working on a customer
- Demonstrated ability to operate personal computers in referencing required data with minimal delay or inconvenience. This
dispatch work orders, enter power outages, create and respond to emails in a professional manner and relevant software
packages; Word, Excel, Teams.
- Must have a thorough knowledge of the Banner system or comparable customer information database or software.
- Demonstrated commitment to safety.
- An understanding of the Mobile Workforce Management.
- Working knowledge of various tasks completed in related programs: permit inspections, damage claims, key management,
- Familiar and able to operate office equipment, including photocopiers, fax machines, scanners etc.
MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY
Reference Code: CO56634926-01
- Demonstrate initiative & multi-tasking abilities with a good sense of judgment, and willingness to assume responsibility.
- Must be familiar with Union Agreements and Corporation policies as they relate to a Customer Service Centre Operating
- Effectively communicates information to others, written and oral.
- Willingness and availability to travel to other Customer Service Centre offices in rural Manitoba and/or City of Winnipeg as
required.
Salary Range
Starting salary will be commensurate with qualifications and experience. The range for the classification is $23.98 -$31.40 Hourly,
$45,942.26-$60,161.40 Annually.
Apply Now!
Visit www.hydro.mb.ca/careers to learn more about this position and to apply online. The deadline for applications is
DECEMBER 7, 2022.
We thank you for your interest and will contact you if you are selected for an interview.
This document is available in accessible formats upon request. Please let us know if you require any accommodations
during the recruitment process.
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