Employee Resource Hotline Job at REEF Parking
Temporary Position (3 month contract) Full Time, Work-from-Home
Location: Remote
Schedule: Monday - Friday, 6am – 2:30pm PST
Who You'll Work For
REEF's mission is to connect the world to your block. We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences. With an ecosystem of 4,500 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America.
Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.
What You'll Do
You will become an expert in addressing the needs and concerns of our internal teams across REEF's lines of business.
- Handle inbound issue resolution while maintaining an outstanding experience in every interaction
- Address time-sensitive issues including but not limited to account questions and troubleshooting by email & phone with professionalism in a timely manner.
- Proofreading customer/employee facing information, customer/employee email communications, and resources
- Draft and maintain up-to-date resources and manuals
- Develop a deep expertise in how REEF's processes, systems, and resources work, and how to use them to drive positive outcomes
- Demonstrate effective communication skills and relationship-building.
- Identify key pain points of data processes and help create solutions through development of new data processes and strategies
- Complete work within required deadlines
- Other related duties as assigned
- You have 1-2 years' experience handling inbound customer issue resolution using email, phone and chat.
- You have experience in a fast-paced customer service role and resilient in an ever-changing environment.
- You have effective written communication skills-including top-notch grammar, spelling, and the ability to write both formally and casually.
- You are a highly motivated individual that works well in a team environment.
- You are very organized-you can juggle both issue resolution & concise communication.
- You have experience maintaining a high-level of professionalism.
- Quiet, dedicated workspace with minimum internet speed of 40mbps
Working from home requirements:
- Quiet dedicated work space
- Internet speed of at least 40mbps
- Computer or laptop with windows 10 or newer (not MAC)
- 8 GB of RAM
- Monitor
- Keyboard
- Mouse
- Webcam for training and meetings
- USB headset preferably with noise cancellation
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Frequently operate small office equipment such as a computer, tablet, and copier/printer, telephone.
- Work is performed in a professional office environment.
WORKING CONDITIONS
Work is performed indoors for extended periods of time including up to the entire duration of shift.
REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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