• Assists Distribution Design staff by issuing ESOs and work orders for a variety of other projects

such as: upgrading overhead transformers, etc; administers and raises work orders for new
facilities such as: traffic signals and street lighting; assists by tracking and reporting all information
for possible damage claims and information requests.

• Maintains liaison between customers, municipal officials, contractors, line crews and other

utilities to explain policies, procedures and costs/rates related to an electric service request. May
be required to provide cautionary comments regarding safety issues to customers that are
involved in or making an application. Administers the contractor disconnection process such as
the Red Tag procedure.

• Prepares, processes and maintains a variety of forms, documents, files, reports and summaries

related to distribution system records, statistics and activities including GIS record updating.

• Preparing and revising a variety of plans, drawings and maps relating to the distribution system.

• Collects information such as permits and declarations, releases for construction and monitors

the progress of work orders that have been initiated by others and performs a variety of duties
such as: routing work; responding to power quality complaints and aerial trespass problems;
informing customers of planned interruptions; processing and monitoring work orders related to
maintenance of plant, lines and poles; coordinating work with Line Department; providing and
receiving information related to requirements for rights-of-way; and processing and maintaining
records for flat rate accounts.

• May be required to assist Distribution Design staff with billing and account information and

reviewing and issuing Design work orders for connections.

• Performs duties of a minor nature related to the above duties that do not affect the rating of the

job.

Qualifications:

• High school graduation with Physics 11, Math 12 and English 12.

• Two (2) years of previous experience in a related Distribution or Customer Service job and one

(1) year of demonstrated working knowledge of BC Hydro’s distribution system, service
connection process and electrical code.

• Completion of BC Hydro Express Connect training program (including completion of Electrical

Utility Fundamentals and BC Electrical Code courses or equivalent).

• Some positions may be required to hold a valid class five (5) driver's licence.

• If there are no fully qualified applicants, applicants may be considered for the Express Connect

training program.

• If there are no applications that meet the required educational qualifications (Physics 11, Math

12 and English 12), applicants missing up to two (2) of these qualifications may be considered
next. Any missing education qualifications must be completed within one (1) year of being hired
into the role and prior to graduation from the Express Connect training program.

Working Conditions:
Majority of time is spent working at an office environment responding to incoming customer calls.
Occasional requirement to deal with upset customers. May be required to travel and provide relief
at various sites throughout the province for periods not normally exceeding 4 to 6 weeks.
Occasional field trips.

• This is a Full Time Temporary opportunity for approximately 12 months with a possibility of a

contract extension.

• Please note that although this position is classified as Remote, the successful candidate will be

required to work from the office until operational and training/performance requirements are met.
This can be discussed further during the interview process.

• Applicants are asked to include a copy of their high school transcript to confirm completion of

Math 12, English 12 and Physics 11 when submitting their application. Proof of post-secondary
graduation that will satisfy equivalencies for above-noted courses will also be accepted. Only
applicants that submit a complete application package will be considered.

• A condition of employment for this job is that you maintain the following requirements in good

standing: Driver's License Type = Class 5

We're always looking for exceptional people to bring new ideas, fresh thinking and the motivation
to help shape the electricity system in B.C. It's an exciting time to be a part of our team as we
invest in our system and prepare to meet the challenges of tomorrow.

Our values guide our work. Want to join us?

We are safe.
We are here for our customers.
We are one team.
We include everyone.
We act with integrity and respect.
We are forward thinking.

BC Hydro is an equal opportunity employer.

We include everyone. We welcome applications from anyone, including members of visible
minorities, women, Indigenous peoples, persons with disabilities, persons of minority sexual
orientations and gender identities, and others with the skills and knowledge to productively
engage with diverse communities.

We are also happy to provide reasonable accommodations throughout the selection process and
while working at BC Hydro. If you require support applying online because you are a person with a
disability, please contact us at Recruitmenthelp@

BC Hydro has a COVID-19 Vaccination Policy that requires employees to have a full series of
COVID-19 vaccine and provide proof of vaccination on request. This Policy is currently suspended
but may resume at BC Hydro's discretion. While the Policy is suspended, all new employees are
required to disclose their vaccination status to BC Hydro.

Flexible work model role definitions
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Our four role types identify the degree of flexibility an employee could have to work from home