Field Representative Job at BAXTER

BAXTER Mississauga, ON

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

  • Develop ability to service Baxter products. These include (Pre-Installation and Preventive Maintenance (PMs), Routine Maintenance (RM’s), component replacement and minor cosmetic repairs.
  • Delivers and removes products as well as completes functional checks. Frequent pick-up and delivery of medical equipment to customer facilities
  • Use manufacturers’ service manuals and documentation to provide initial troubleshooting and/or minor repairs along with accurate documentation of repair or work performed on service work orders.

  • Provide excellent customer service through assessing customer needs and addressing them in a timely manner. Develops and maintains good relationships with various levels of internal and external customers.
  • Guide customers to give a basic product functionality overview (technical in-service) of delivered rental products
  • Coordinate parts ordering/shipping with the customer and use hand-held device for to leverage Field Service Lightning work order management system to document in field service work order with high attention to documentation details
  • Maintains a clean and safe work environment. Safety training, meeting and medical testing requirements are kept up to date. Operates safely and within guidelines or regulations. Demonstrates a pro-active approach towards safety, health, and quality in compliance with all company, governmental and customer regulations.
  • Collaborates and communicates effectively with sales, co-workers, other departments, and customers
  • Exhibits excellent time management skills. Participates in the on-call rotation to provide 24/7 coverage. Meets project deadlines (i.e. for field product upgrades and modifications, mods)
  • Warehouse responsibilities may include ensuring all safety, quality & compliance procedures are adhered to for product maintenance and inventory
  • All other duties as assigned

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTA@baxter.com and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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