Come for a job and stay for a career!
We are a family-owned, rapidly growing boutique logistics company that helps keep Canadian commerce growing. Come join a winning team and workplace community where having fun is a must, but excellence is always first!

• Pay rate: $55,000 annually
• Location: Remote work, occasional in-office days. Head office located 595 Industrial Road London, ON
• Schedules: Monday to Friday (8.00am - 4.30pm)

Why you’ll love us!

• Competitive pay & Benefits (Holiday, Paid Time Off)
• On-demand pay options
• On-the-job training and skills development
• Monthly Recognition Awards
• Social committee & company events
• Excellent work-life balance
• Social responsibility/sustainability culture

The Job!

This position would be suitable for someone having direct freight forwarding experience supporting FCL and LCL movements primarily from Asia. You will be working with all parties in the global supply chain, responsible for efficient coordination and exemplary service to both internal and external customers. We need you to competently and confidently self-manage this role.

Our Freight Forwarding operation is a key component of our business as it both supports and is supported by other internal units. It is growing rapidly and has unlimited potential. We need an individual who is both willing and able to help develop this department and be well rewarded for it.

1. Key Knowledge Requirements

• Knowledge of the flow of documents and payments in relation to freight forwarding activity.
• Knowledge of Customs clearance communication and procedures.
• Previous experience with Descartes Forwarder Logic, Cargowise. or similar.
• Exposure / experience with e-manifest in the CBSA portal or 3rd party applications.

2. Daily Activity

• Approve customer bookings from Overseas agents and enter into our system.
• Update / ensure accuracy of shipment details and dates as shipping documents arrive.
• Manage profit margins according to guidelines.
• Update tracking tools and communicate status to stakeholders.
• Coordinate FCL drayage shipments to our facilities and or customer locations.
• Coordinate payment of CFS costs for LCL shipments and arrange transportation to same.
• Provide customs brokers with required documents and monitor clearance statuses.
• File communication and documentation in an efficient manner.
• Facilitate customer service with other internal departments.
• Provide reporting as required to customers.
• Provide quotes for new and existing business.
• Assist in implementation and set up of new business.
• Identify and implement improvements in processes, procedures.

The Ideal Candidate

• Time management, accuracy and attention to detail.
• Organizational skills.
• Negotiation and problem solving skills.
• Excellent rapport with internal and external stakeholders. Ability to win trust and respect.
• Proficient use of Microsoft Office Products.
• Business level communication skills in both written and verbal exchanges.
• Able to prioritize and cope with the pressures of deadlines.
• Our mission is to become best in class by helping our customers become best in class. We have invested heavily in technology and facilities but it takes talented people to turn it all into customer service excellence. If you can demonstrate that you are one of those people, we’d like to hear from you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected class.


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