Front Desk Agent Job at Hampton Inn and Suites
Job Description:
- Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
- Reviews arrival list daily
- Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
- Responsible for cash till on every shift
- Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
- Maintains front desk area to be clean and organized
- Assisting with lobby activation as needed
- Follows through and feels ownership of guest requests
- Resolves guest complaints in a professional and efficient manner
- Always retrieve necessary identification documents and form of payment upon guest arrival
- Other duties as assigned
Job Requirements:
- Must have customer service experience
Job Type: Part-time
Salary: $16.50 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Nepean, ON K2R 6S5: reliably commute or plan to relocate before starting work (preferred)
Education:
- Secondary School (preferred)
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