Reports To

Hotel Business Development Manager

Position Summary:

The Front Desk Agent is responsible for all aspects of the Hotel Front Desk. The Front Desk Agent provides the highest standard of guest satisfaction being a superior customer service oriented team member.

Key Accountabilities:

· Provide the highest level of customer service to our guests

· Registers guests, verifies pre-registrations, assigns rooms, obtains information and signatures; issues door cards; verifies credit cards; provides direction to rooms

·Posts daily rooms and outstanding charges

·Balances all revenue totals of cash and credit against revenue reports; prepares credit and cash summaries and posts to ledger account

·Manages telephone messages, calls and faxes for guests; manages incoming mail, packages, baggage, freight and other guest items

·Informs guests of hotel policies and procedures; responds to guests questions and concerns

·Manages cashier duties, travelers' cheques and exchanges foreign currency

·Prepares guest bills, explains charges and post charges to guests' accounts

·Manages other initiatives or duties as required

Education and Qualification Requirements

· Post-Secondary education or suitable combination of education and experience

· Excellent communication skills; both written and verbal

· Computer literacy in MS Office

· RoomMaster/Travelclick and Profitek experience an asset (other hotel software acceptable)

· Minimum 2 years in Hotel Front Desk operations

· Casino experience an asset

· First Nations experience an asset

· Other languages an asset

· Criminal Record Clearance mandatory

Work Environment Considerations

Regular casino/hotel environment; non-traditional work hours

Days, Evenings, and Weekends

Special Working Conditions

The Company is committed to sound internal control policies and practices. Every team member will follow the internal control practices required of their position and department. Every team member will follow and support the Core Values, Mission and Guiding Principles of the Stoney Nakoda Resort

Compliance Requirements

· Every team member must comply with all requirements of the corporate policies

· Every team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible

· Adhering to all company and regulatory policies as they relate to functions of the position.

Licensing or Certification Requirements

For positions that require special certification; the appropriate level of certification will be maintained.

Job Types: Full-time, Part-time, Permanent

Salary: $17.00-$19.00 per hour

Benefits:

• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Weekend availability

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Kananaskis, AB T0L 1N0: reliably commute or plan to relocate before starting work (required)

Experience:

• Hotel & Accommodations Guest Services Staff: 1 year (preferred)
• customer service: 1 year (preferred)

Work Location: In person

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