• Position: Part-Time Front Desk Support Worker–Weekend YWCA Elm Centre JOB ID: ELM884
• Employment Type: Part-Time, Permanent
• Work Hours: 26 hours per week (Saturday and Sunday; 9am to 8 pm); (Tuesday 1pm to 4pm (virtually)
• Salary: $49,329 per annum (L5) plus comprehensive benefits
• Location: 150 Elizabeth Street, Toronto, Ontario M5G 0B1
• Internal Application Deadline: Friday, May 19, 2023
• External Application Deadline: Monday, May 22, 2023

• Provide a welcoming and supportive reception; work within a collaborative team to create a meaningful environment for tenants and guests;
• Work within a feminist framework that includes a skilled response to, and knowledge of, the dynamics and effects of trauma, mental health and oppression;
• Schedule appointments for the Women’s College Clinic operating at Elm; schedule tenant booking of communal spaces the Jack Layton Lounge, Nancy’s Auditorium, and the Winona Community Lounge;
• Assist in providing orientation to new tenants to ensure familiarity and understanding of programs, staff and community environment;
• Responds to on-site emergency needs by using the on-call procedures (i.e. Directors, Property Services and Housing Support program staff);
• Takes corrective action when responding to potential safety hazards; ensure hazards are reported to the appropriate personnel;
• Reports all disturbances, vandalism or other emergencies to the supervisor; complete an incident report as required;
• Liaison with appropriate staff including Housing Workers, Community Engagement staff and Property Services.

• Completion of an undergraduate university degree in a relevant field (e.g. Social Work) (Cases for equivalency will be considered);
• 1 to 3 years directly related experience within supportive housing;
• Completion of the Toronto Hostel Training Centre’s certificate an asset;
• Knowledge of the Residential Tenancies Act, and experience working in a residential setting an asset;
• Exceptional verbal and written communication skills, and strong interpersonal skills;
• Knowledge and experience in responding to crisis situations, and de-escalating conflict;
• Ability to interact in a respectful and professional manner with a diverse community of women, their families and guests within a supportive housing environment;
• Experience working with diverse individuals and groups e.g. cultural diversity, gender, abilities, religion, race, sexual orientation, etc.;
• Demonstrate knowledge of and experience working with women living with experiences of precarious housing, poverty, violence/trauma, and mental health/concurrent addictions issues;
• Knowledge and experience working from an anti-oppression framework and trauma informed practice;
• Knowledge of harm reduction framework;
• Ability to follow all safety policies and procedures within the work area and respond properly to emergency or safety situations;
• Must be organized, detail-oriented and able to work well under pressure;
• Knowledge of security operating systems an asset;
• Knowledge and ability to communicate in a second language an asset;
• Completion of WHMIS training an asset.

YWCA Toronto is dedicated to improving the lives of women, girls and gender diverse people. We help women and girls flee violence, secure housing, find jobs, establish their voices, enhance skills and develop confidence. We offer a range of housing options, employment and training programs, community support programs, girls' programs and family programs; we also engage in systemic advocacy. As part of a national and international movement, the YWCA is a turning point in the lives of 25 million women and girls world wide. We welcome women of all faiths, sexual orientations, races, cultural affiliations and creeds. YWCA Toronto is funded by the United Way Toronto & York Region, the City of Toronto, the Province of Ontario, the Government of Canada, as well as many corporate sponsors, foundations and individual donors.