Front Desk Manager Job at Four Points by Sheraton & TownePlace Suites by Marriott Sherwood Park
Four Points by Sheraton & TownePlace Suites by Marriott Sherwood Park Sherwood Park, AB
Guest Service Manager Responsibilities:
- Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room.
- Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction.
- Implementing procedures to improve services offered with the aim of attracting more customers.
- Hiring and training staff in matters of professional conduct, and ensuring that there is enough staff at all times by organizing staffing schedules efficiently.
- Supporting service personnel with questions posed by guests and taking over from the support staff if any issues arise.
- Understanding what guest expectations are and anticipating problems in order to prevent complaints.
- Acting as a link between guests and hotel management.
- Attending meetings with management to discuss problems and strategies for improvement.
- Handling cash or payments made by credit card.
- Understanding safety and emergency procedures.
- Working desk manager
- Available all weekends due to business needs
- Backup Night audit trained
Job Types: Full-time, Permanent
Salary: $20.00-$23.00 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- On-site parking
Schedule:
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekend availability
Ability to commute/relocate:
- Sherwood Park, AB T8H 0Y7: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
Work Location: In person
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