Responsible in managing of all operations at the Front Desk and ensuring company standards are adhered to under the direction of the Hotel General Manager.

RESPONSIBILITIES:

• Onboarding of all new Front Office Associates acting as a mentor and coach throughout
• Promote and encourage inter-departmental cooperation and communication to improve customer service and overall satisfaction.
• Ensure all new hires have brand training completed in a timely manner
• Interview, hire, train supervise and counsel Guest Service Agents and Night Auditors in the efficient operation of their respective areas.
• Conduct pre-shift meetings to build a strong team work environment.
• Take on a role of responding to Salt reviews.
• Manage, maintaining/improving SALT for Overall guest experience.
• Manages the functional areas of guest registration, night audit, and guest reservation, to ascertain guest satisfaction and associate satisfaction – and maximize hotel profitability.
• Assist in the following: Preparing Schedules, evaluating Associates, and direction of all personnel.
• Takes immediate action on problems that are encountered in the Front Office Department.
• Manage and maintain Front Desk productivity
• Continual review of operational checklists and modifying as needed
• Hold individual associates accountable and ensure a full understanding of the Hotel’s expectations and performance standards
• Assist in the maintenance of the key control program that is in place.
• Responsible for knowing hotel emergency procedure. Assist in training employees to act accordingly in the event of an emergency or accident at the hotel.
• Ensure the security needs of the property and guests are met.
• Conduct shift change over meetings and review of shift change report and pass over report
• Support the Hotel General Manager with sales calls and ensure all events are well managed. This includes on site events and room blocks through the operating system.
• Maintain an active role in the community, civic and industry segments.
• Perform other duties as assigned by the Hotel General Manager.
• Evaluates staff performance on a 90 day, and annual basis.
• Conducts his/her self to reflect the high standards of professionalism within the Hilton organization.

Ability to commute/relocate:

• Ottawa, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Front Desk: 3 years (preferred)
• Supervisory/Management: 2 years (preferred)

Job Types: Full-time, Fixed term contract
Contract length: 18 months

Salary: $33,745.23-$58,935.18 per year

Benefits:

• Dental care
• Extended health care
• On-site gym
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Evenings
• Holidays
• Morning shift
• Night shift
• On call
• Weekend availability

Ability to commute/relocate:

• NEPEAN, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: One location

Expected start date: 2022-11-28

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