guest service agent Job at Best Western Pembroke Inn and Conference Center
Best Western Pembroke Inn and Conference Center Pembroke, ON
- Education: Secondary (high) school graduation certificate
- Experience: Experience an asset
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wake-up calls
- Perform light housekeeping and cleaning duties
- Provide customer service
- Multi-line switchboard
- Word processing software
- Database software
- Central reservation system (CRS)
- Internet
- Bondable
- Criminal record check
- Own transportation
- Free parking available
- On-site recreation and activities
- Work Term: Permanent
- Work Language: English
- Hours: 20 to 40 hours per week
Tasks
Computer and technology knowledge
Security and safety
Transportation/travel information
Other benefits
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