Our airline is passionate about our mission to meaningfully improve the lives of our people, our customers, and the communities we serve.

When you join Canadian North, you are joining a team of highly experienced, dedicated, and caring aviation professionals. We provide essential passenger and cargo services to 25 communities within Nunavut, Nunavik and the Northwest Territories, as well as Southern hubs in Ottawa, Montreal and Edmonton.

Learn more at canadiannorth.com

Manager, Sales & Community Relations - West Ref. # S77709

Position(s) Available: 1 (Full Time)

Closes: 2023/05/18

Location: Yellowknife

Other Details: Reporting to Senior Director, Sales & Community Relations

Level: Non-Bargaining

Benefits:

Benefits vary by position. All Canadian North employees are eligible for:

• Health, Dental, and Wellness benefits
• Free/reduced rate flight & cargo privileges
• Retirement plan
• Referral program

Duties and Responsibilities

Interested candidates should be able to perform the following duties and responsibilities:

• Builds and maintains relationships with corporate clients; builds loyalty through a comprehensive understanding of client requirements;
• Negotiates and manages passenger, cargo and charter contracts in accordance with the policies and procedures of the company;
• Finds opportunities to introduce new products and services to each account and facilitate customer adoption;
• Works across functions with peers in other departments to ensure customer requirements are met;
• Develops goals and projections based on the company's strategic goals and revenue plan;
• Monitors developments and trends in the North, and in particular in the markets served by the company;
• Provides reporting on sales activity;
• Reviews weekly/monthly/quarterly and annual reports, analyzes performance and identifies avenues for improvement;
• Represents Canadian North professionally in conferences, trade shows and other community/promotional events across Canada;
• Other related duties as assigned.

Skills and Qualifications

Include, but not limited to, the following minimum skills and qualifications:

• Previous airline, travel or sales experience considered an asset
• Demonstrated negotiation and sales skills required
• Ability to communicate both written and orally with all levels of the business community and government agencies
• Clear passion for the people and communities of the Canadian Arctic, including Inuit
• Demonstrated organizational, leadership, customer service and interpersonal skills
• Some analysis skills required
• Must be adept to handling multiple tasks and prioritizing duties
• On call availability and willingness to travel regularly, as required
• Ability to work under pressure with minimal supervision and within tight deadlines
• Northern related experience considered an asset
• Solid computer skills, including the full MS Office Suite/ Excel and Word required
• Must hold a valid drivers license and a valid passport
• Ability to communicate in Inuktut a definite asset;
• Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Apply in writing with a cover letter and résumé to:

Canadian North Human Resources Department
Email: recruit@canadiannorth.com
Fax: 613-254-6280

Internal and External candidates will be interviewed simultaneously. Only successful candidates will be contacted for interviews. Canadian North is committed to employment equity.

This advisory was posted on May 11, 2023.

Equal Opportunity Employment

Canadian North is an equal opportunity employer. Members of designated groups (Inuit, First Nations, Métis, Women, Visible Minorities, and People with Disabilities) are encouraged to apply and self-identify.

About Us

Canadian North is 100% Inuit-owned by Makivik Corporation and the Inuvialuit Development Group. We serve an incredibly small and widely dispersed customer base, which represents less than 1% of the population in Canada. Our flights enable the movement of people, food, and medicine, while providing access to crucial medical care and government services.

Nearly all of the communities we serve have no road or rail access, meaning the residents are completely dependent on air service for all aspects of life. We are uniquely equipped to meet this challenge head on with our diverse fleet of aircrafts capable of serving in varied environments from snow to ice to gravel.

One-third of the Canadian North team live and work in the Arctic with around 200 Inuit contributing to all areas of our organization, including as board members and senior leadership.

Our mission is to meaningfully improve the lives of our people, our customers, and the communities we serve. Our vision is to be respected within Canada’s North as a dynamic and caring airline, diversifying to serve other geographies and markets by leveraging our skills and resources. Our values are safety, integrity, teamwork, innovation, service excellence, community, and respect.