Job description

At Caesars Windsor, it’s our mission to inspire grown-ups to play! One of nearly 40 Caesars Entertainment properties worldwide, we create memorable experiences, personalize rewards, and delight every guest, and every team member, every time. Our code of commitment and six core values guide our strategies and how we work together as a team. Those values are: Celebrate Success, Integrity, Service with Passion, Diversity, Caring Culture and Ownership.

Job Summary

Guest Service Representatives are responsible for greeting and registering the guest, providing outstanding guest service from time of booking a reservation, to check in and throughout guest stay.

Roles and Responsibilities

• Prompt and accurate service for guests checking in and out of hotel.
• Confirm all events for property for players .
• Handling of guests issues as they present themselves.
• Proper handling of special requests and VIPS.
• Upgrade room type based on ADT, availability and special occasion.
• Accurate handling of cash, credit card, photo ID and any other method used to settle guest accounts.
• Knowledge of property management systems currently in use, GSW, LMS, ACT, PBX Directory and EMS, Saflok, Sonifie Solutions (Lodgenet), FCS, Hotsos,
• Process all sick calls that are made on the Employee sick call line.
• Process wake up calls for guests.
• Process all in house guest requests.
• Knowledgeable of room types and amenities for upsell of all property and room amenities as required.
• Respond to general inquiries.
• Ability to access account information for TR members and information about property events.
• Reserving of all rooms, show tickets, Nero's dining Reservations and Player & Marketing Events for both players and non-players.
• Complete all group work as assigned for Hotel Sales.
• Telemarketing of players who are non-responders or waitlisted for special events for Marketing Department.
• Process Motorcoach group keys, key wallets in preparation for their arrival.
• Field all Company-wide calls both Operator and Reservations related.
• Complete daily reports as assigned by management.
• Complete any other duties assigned by management.
• Adhering to Brand and Departmental standards.
• Quality assurance through Signature Canada.

Qualifications

• Grade 12 (or equivalent) plus 6 months Reservations, Front desk or Total Rewards experience; or Degree/Diploma in Hotel/ Hospitality Management or Tourism/Travel..
• Valid Smart Serve Certification required
• Alphanumeric data entry skills: minimum 6000 keystrokes per hour, or 5000 keystrokes per hour with 80% accuracy (will be tested)
• Ability to communicate effectively, both verbally and in writing
• Ability to work all shifts
• Occasional light lifting
• Ability to stand for extended periods of time

Applicants must be at least 19 years of age to work for Caesars Windsor

Caesars Windsor has created policies and procedures to meet the required Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act. 2005. Accommodations are available for applicants with disabilities. If you require accommodation, please contact us in order to determine an acceptable format.

Job Types: Part-time, Permanent

Schedule:

• 8 hour shift

Application question(s):

• Do you have a diploma in Travel & Tourism and/or Hospitality?

Experience:

• Guest services: 1 year (preferred)

Work Location: In person

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