Job Description:

Take your technical and customer service experience to new heights while providing essential support to a growing healthcare SaaS company! Utilize your organizational and prioritization skills to provide excellent customer service while effectively troubleshooting and resolving technical problems. Challenge yourself by providing the first level of technical and account administration to support internal staff. Broaden your skills by gaining exposure to a large variety of technical systems, becoming a subject matter expert and super user!

The Help Desk Agent will collaborate cross-functionally with teams such as Service delivery and Datacenter and will be provided with various opportunities for growth. If you’re looking to jumpstart your technical career, this role could be a perfect fit!

What You’ll Do

• Manage multiple avenues of support requests including cases, telephone and e-mail.

• Troubleshoot a wide range of programs, tools and hardware in use by all teams at Phreesia.

• Effectively document reported issues and escalate through the ticketing software.

• Manage and update ticketing software as support issues are resolved.

• Contribute to the internal employee knowledge base to help reduce inbound help tickets.

• Identify and suggest possible improvements to procedures.

• Support the roll out of new tools and systems to all employees.

What You’ll Bring:

• Bachelor's degree required

• 1+ years of experience in a technical role, or technical certifications such as CompTIA A+.

• Superior communication, interpersonal and telephone skills in order to provide outstanding experience to employees throughout the support process.

Nice to Have:

• Experience in a customer service role

Who We Are:

At Phreesia, we’re looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We’re committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.

Phreesia cares about our employees by providing a diverse and dynamic work environment. We’re a five-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and we’ve been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit!

Top-rated Employee Benefits:

• Remote First: 100% Remote work + home office expense reimbursements+ monthly allowance for cell phone, internet and wellness.

• Top of market rewards: Competitive compensation + equity grants for all employees

• Take time when you need time: Unlimited PTO + company holidays

• Top class healthcare benefits: Variety of healthcare benefits for you and your family (and your pets!) starting day one

• Care about your families: Generous top-up for parental leave benefits

• Support personal development: Continuing education and professional certification reimbursement

• Connecting in person: Various offsite events and activities for team to connect and meet in person, to support team building and engagement.

• Giveback to community: Local in-person volunteer events, and give back programs to our communities.

• Recognition and perks: We have a company wide recognition tool (Phireworks) to celebrate milestones, recognize achievements and strengthen your bond with your teams. You can accumulate points and redeem them for a wide catalogue of items!

• Diversity and inclusive environment: At Phreesia, all employees are encouraged to bring their authentic self to work, feel supported and perform at their best. We have a variety of Employee Resources Groups (ERGs) which bring together individuals from a wide range of backgrounds, experiences and perspectives, and seek to foster a sense of shared community and empowerment for employees who share a common social identity, such as gender, race, ethnicity, and sexual orientation.

We strive to provide a diverse and inclusive environment and are an equal opportunity employer.

Job Type: Full-time

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