Coast Canmore Hotel & Conference Centre

We are looking for an experienced, hands-on housekeeping supervisor to join our tight-knit housekeeping team. We are a 164 guest room property with conference center and restaurant in Canmore, Alberta. We provide full training but our ideal candidate will have previous experience as a room attendant and as a housekeeping supervisor. We offer a competitive wage and Summer bonus program as well as benefits for full time employees after 6 months of employment. We have room for growth within our organization and look forward to welcoming the right candidate to our team.

Objective:

• Setting and maintaining high level of cleanliness
• Providing training and coaching for all Room Attendants/House persons.
• With a combination of passion for the job and the right communication with other departments you have the ability and empowerment to make the guests experience more than memorable.
• A Housekeeping Supervisor must have a positive and professional upbeat personality with a desire to deliver outstanding customer service & cleanliness to our guests and exceed guest expectations.

Duties and Responsibilities:

• Providing leadership, training and support to department ambassadors, with respect to all housekeeping duties and processes.
• To distribute room assignments, evenly & fairly to Room Attendants daily
• To identify, implement and maintain systems, procedures and standards that lead to the continuing improvement of service levels & cleanliness. Including following up with employees to ensure systems/standards are being met & maintained.
• To take on authority figure in department when Housekeeping Manager or Rooms Division Manager are absent.
• To investigate & take immediate action on complaints or failures in the housekeeping operations.
• Actively participates, coaches and leads ambassadors in improving cleanliness of guest rooms & public areas.
• Ensure that all Rooms Attendants & Houseman complete their essential duties before departure.
• Assist with all sick calls or unpunctuality by finding proper coverage and stay until coverage can be found.
• Observes staff performances and encourages improvement.
• Must be proactive and have initiative, while ensuring Hotel cleanliness is excellent, and fix flaws/deficiencies when visible.
• Actively check for deficiencies in room and report through appropriate channels for repair.
• Actively participate and oversea hotel recycling program, ensuring Room Attendants / Houseman are separating of recyclables to appropriate bins.
• Manage lost & found program, receiving, logging item, ensuring guest follow up and mailing of item to guest.
• Ensuring general cleanliness/organization of all housekeeping areas, including office, closets, garbage area.

Education & Qualifications:

• Mandatory Housekeeping & Supervisory experience (6 to 12 months minimum)
• Exceptional interpersonal skills to enhance the service standards throughout the operation
• Excellent communication skills, written and spoken
• Organized with time management skills
• A team player, flexible and self-starter who can work independently when required
• Ability to deal with difficult guests to positive outcomes
• Excellent computer skills and preferably PMS experience
• Resourceful and creative with the ability to work well under pressure and in changing situations.

Salary:

• $20.50 per hour (starting wage)
• $2 Summer bonus (May-October) - paid out in October
• Pay raise after six months of employment

Benefits:

• Health care benefits (after 6 months of employment)
• Discounted staff meals
• Gym, Pool, Hot tub access
• Company events during summer
• Discount card for Shops of Canmore
  
• Staff accommodation (pending availability)