April 11, 2023
Internal/External Job Posting #CS06-23-04

Housekeeping & Wellness Program Manager
Part-Time, Permanent

Collingwood Neighbourhood House’s mandate is to promote the well-being of the Renfrew-Collingwood community by providing leadership and working collaboratively with individuals, families, agencies and other groups to develop and support inclusive, innovative, sustainable initiatives and services that respond to the community’s social, educational, economic, health, cultural and recreational needs.

JOB OVERVIEW

The Renfrew Collingwood Better at Home Program the housekeeping program is a non-medical home support service designed to help seniors remain independent, age in place, and stay connected with their community. The
Housekeeping & Wellness Program Manager will provide oversight to housekeeping and wellness programs at
Collingwood Neighbourhood House while working within the Senior’s Team to support vulnerable, isolated seniors living in the Renfrew Collingwood community. This is a permanent part-time position starting as soon as possible.

JOB RESPONSIBILITIES

Program Management:

• Oversee program policies and procedures and make changes as necessary
• Oversee the day-to-day operation of the housekeeping and wellness programs
• Recruit, and train new incoming volunteers
• Screen for eligibility and intake clients as needed
• Conduct initial home visits for assessment
• Support and resolve client comments as they occur, responsive to client needs
• Manage incoming payments, volunteer stipends, reimbursements, and timesheets
• Track program outcomes using both qualitative and quantitative methods
• Keep organized records and reports of housekeeping and wellness programs
• Complete reports as required by agency and funder
• Work collaboratively to promote seniors’ independence - identifying, advocating, and referring to other services as needed
• Build relationships with key senior serving agencies, sector partners, other Neighbourhood Houses
• Attend and participate in monthly Community of Practice meetings
• Lead Renfrew-Collingwood Community Response Network meetings
• Assist with other duties as directed by your supervisor

Human Resources:

• Recruit, train and manage program volunteers
• Directly supervise and support 2 contractors and 3 employees
• Work with educational institutions to place and support practicum students from relevant disciplines
• Comply with the Collective Agreement to ensure equitable practices
• Provide direction and supervision to junior team members as requested by your direct supervisor

Communications:

• Coordinate distribution of materials and bulletins promoting housekeeping and wellness programs to community partners
• Work with CNH Communications Coordinator to keep CNH website and social media information about housekeeping and wellness up to date.

Financial Management:

• Manage the program budget, tracking revenue and expenses.
• Assist in completing annual funding applications and budgets, when appropriate

Reporting:

• Document progress of work through regular reports to the Seniors Advisory Group and to your direct supervisor.
• Comply with all reporting requirements from funders
• Generate other reports as required or requested by your director supervisor

Other Duties:

• Other duties as required by Program Director or supervisor
• Other duties that may be required by funder
• Work as part of CNH Seniors Program Team to assist with development and implementation of team-based initiatives and programs

Line of Authority - The Housekeeping & Wellness Program Manager is accountable to the Team Lead of the Older Adults
Programs and Services and is part of the seniors’ team.

QUALIFICATIONS

• Undergraduate degree or diploma in a related field or a combination of education and work experience with seniors’ programs
• Two years of recent related experience with vulnerable populations providing community outreach, group facilitation, and social support or an equivalent combination of education, training or experience.
• An egalitarian philosophy and non-judgmental attitude (i.e. gender, age, culture, race, sexual orientation, language, ability and more)
• Ability to establish and maintain rapport with clients from diverse cultural backgrounds and life situations.
• Previous experience providing culturally safe, trauma-informed care to marginalized populations.
• Experience working with interdisciplinary, culturally diverse teams.
• Respects diversity and promotes inclusion in the workplace.
• Extensive knowledge of community resources to support vulnerable seniors.
• Demonstrated ability in connecting clients to community supports and resources.
• Demonstrated ability to manage practicum students and volunteers.
• Demonstrated ability to oversee a project and provide strategic direction.
• Experience working collaboratively with community service providers.
• High calibre administrative and reporting skills.
• Financial management and budgeting skills.
• Strong written, listening and oral communication skills in English.
• Additional language(s) would be an asset.
• Strong interpersonal, organisational and leadership skills.
• Knowledge of relevant community resources, services and networks within Renfrew-Collingwood.
• Knowledge of issues facing senior populations in Vancouver.
• Must be fully vaccinated against COVID-19.

Successful applicant will be required to provide a Criminal Record Check (CRC). Note that a previous conviction(s) not related to this position may not exclude applicants.

JOB DETAILS

• Salary: $29.91—$30.64/hour
• Schedule: 26 hours/week, weekdays
• Expected Start date: ASAP
• Location: Work from home, in office and in the community
• Benefits: A competitive benefits package including extended health and dental

This is a unionized position covered by a Collective Agreement with CUPE Local 1936

APPLICATION PROCESS

Applicants must be legally entitled to work in Canada. If you are not currently authorized to work in Canada, CNH will not consider your job application. As per the Collingwood Neighbourhood House Human Resources Policies and
Procedures, all factors being equal, first priority will be given to qualified local and internal applicants. We encourage applicants with lived experience of structural inequity to apply, and in particular those who identify as Black, Indigenous,
People of Colour, LGBTQ2IA+, and those living with a visible or invisible disability.

PLEASE SUBMIT A COVER LETTER AND RESUME TO:
Dovana Singh

Team Lead, Seniors Programs and Services
Collingwood Neighbourhood House
5288 Joyce Street, Vancouver, BC

PLEASE QUOTE REFERENCE: #CS06-23-04
CLOSING DATE: Friday April 21, 2023 at 5 pm.

We thank all individuals who apply for this position and will be contacting shortlisted candidates directly.

No phone calls please.

Job Types: Part-time, Permanent
Part-time hours: 26 per week

Salary: $29.91-$30.64 per hour

Benefits:

• Dental care
• Extended health care
• Paid time off
• Vision care

Schedule:

• Day shift
• Monday to Friday

Work Location: Hybrid remote in Vancouver, BC V5R 6C9

Application deadline: 2023-04-21

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