Role: IELTS Assistant Administrator

Application deadline: February 24, 2023

Start date: February 27, 2023 / ASAP

Hours: 20 hours/week

Benefits: All applicable ILSC employee benefits

ILSC is currently looking for an IELTS Assistant Administrator for its Vancouver test center. The IELTS Test is widely accepted as evidence of English language proficiency for study, work and migration, and is an important service ILSC offers to international students and to the communities around its centres.

The IELTS Assistant Administrator reports to the National Test Center Manager Canada and is responsible for the day-to-day administration of the center. This is a part-time position that may require working on occasional Saturdays.

Job Duties:

Specific responsibilities and tasks onsite:

Staff and Stock Management

• Liaise with IELTS (staying up to date on newsletters, IELTS Manuals, social media, submitting monthly reports)
• Support examiner and invigilator recruitment.
• Schedule orientation and training for new examiners and invigilators
• Participate in approved training and professional development, either from ILSC or IELTS
• Maintain stock records on daily, weekly and monthly basis
• Ensure that all documents, records are up to date as per audit and compliance requirements

Communicate with (potential) candidates

• Respond to inquiries about the test and the schedule of dates, etc.
• Contact each candidate in Online Registration System to submit the required documents/payments;
• make necessary changes in the system
• Charge credit cards and issue receipts
• Emailing all candidates regarding test day information and speaking schedules
• Communicating test results/information with candidates
• Schedule test dates, schedule examiner calibration and re-training (once per year)
• Informing test day staff about test details, allocation of duties via email
• Reconcile generated income and submit to National Test Center Manager

Security of Test material

• Maintain strict security protocol when handling test day material
• Ensure all materials are locked as per the requirements

Test Day and Set-up

• Estimate candidate numbers and order test papers in IWAS
• Cover for test day supervisors, invigilators and/or examiners as required (often on Saturdays)
• IWAS management (generate reports and export data for each test date)
• IAM management (reports, import/export data for each test date)
• Monitor/assist with all aspects of the process on test days (e.g test day setup as per number of candidates, arrange staff and prepare boxes for test day)

Post-test

• Run jagged entry reports (and schedule re-marking as necessary)
• Run TFT reports
• Charge credit cards for local and international courier services
• Destroy confidential documents post-test

Additional Duties

• Other duties as assigned

Essential Qualifications, Skills, and Attributes:

• Bachelor’s degree or equivalent combination of education, training and experience
• 1 year of experience as an IELTS Test Day Supervisor or IELTS Administrator strongly preferred. Applicants with experience invigilating or administering other high-stakes examinations will also be given preference
• Strong computer literacy skills

Core Skills

• Communication and influencing skills: display good listening, writing and speaking skills, setting out logical arguments clearly and adapting language and form of communication to meet the needs of different people/audiences.
• Planning and organizing skills: is methodical: able to plan own work over short timescales for routine or familiar tasks and processes
• Analyzing data and problems is systematic: breaks down problems into a list of tasks to be done and decides on appropriate action
• Using technology: operates as a basic user of information systems, digital and office technology. Able to use office software and IELTS systems to do the job and manage documents or processes
• Customer-service mindset, dealing with candidates in a pleasant and professional manner

Contact Information:

While we thank all applications, only applicants who are selected for an interview will be contacted.

About ILSC

ILSC Education Group is an award winning global educator that delivers quality educational programs using a dynamic approach that responds to student interests. Our largest and longest running division, ILSC Language Schools, has been offering language training programs to International students from more than 100 countries since 1991. We also offer a range of programs through our Colleges, Corporate Training, and Continuing Education divisions. Since opening its first school in Vancouver, BC, Canada, ILSC has become a world leader in language and career training, and has grown to include 9 incredible locations around the world, in Vancouver, Toronto and Montréal, Canada; San Francisco and New York, USA; New Delhi, India; and Brisbane, Sydney, and Melbourne, Australia.

In early 2022, ILSC Education Group joined forces with ELS Education Services, bringing together over 100 years of combined experience delivering life-changing learning experiences to international students. Since 1961, when ELS Educational Services opened its first school in Washington DC, ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners, across the USA.

Our mission is to provide our global community with transformative learning, living and work experiences by offering the finest language, career and higher education programs.

Our Core Values

PASSION: To enrich & transform people’s lives

INNOVATION: To evolve through creativity & diversity.

RESPECT: To treat everyone with compassion & dignity.

COLLABORATION: To build community & achieve more together

INTEGRITY: To act responsibly & ethically in everything we do

In accordance with ILSC’s Accessibility policy, ILSC is committed to providing a barrier-free environment. Accommodations are available on request.

Job Type: Part-time

Schedule:

• Monday to Friday
• Weekend availability

Work Location: One location

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