Stringam LLP is recruiting for an IT Support Technician

Are you interested in becoming the next member of our exceptional team? We employ great people who are interested in contributing to the success of our business and the profession we serve; we pride ourselves in being able to take you to the next level. We hope you choose Stringam as your employer of choice towards a meaningful career.

About Stringam LLP

Stringam LLP is one of Alberta's largest regional law firms providing premium, tailored legal advice with over 100 years of experience, and we are by no means stuck in the past. Our demand for excellence has shaped us into a focused and streamlined firm, committed to providing the very best legal services.

With offices located in Lethbridge, Grande Prairie, Medicine Hat, Beaverlodge, Brooks, Fort McMurray, Taber, Raymond and Swift Current, our team has experience handling a variety of cases in all areas of law, from litigation, family and divorce to business, real estate, agriculture, and personal injury.

A Support Technician is required on-site in our Grande Prairie office. The Support Technician is responsible for working with the technology department and the Director of Technology to provide technical support to end users across all offices. This position will report to the Directory of Technology.

Responsibilities/Duties:

• Provide technical support to resolve issues with ProLaw legal software, Microsoft programs, and additional applications used by the firm.
• Work with end users to diagnose issues, provide timely support solutions, and escalate issues to vendor support as needed.
• Setup computer stations, install computer peripherals, and install required software applications.
• Assist with video conferencing equipment setup for court appearances and client meetings.
• Use the ticketing system to contribute to the I.T. support team, record issue resolutions, and communicate with end users.
• Support the development of technology procedures and implementation of new software and hardware as directed by the Director of Technology.

Required Skills:

• Diploma or certificate in a related field preferred.
• I.T. support experience in a professional services organization preferred.
• Proficiency with MS Office, Google Suite, and Adobe programs.
• Experience with databases (specifically SQL) and data management is an asset.
• Excellent customer service skills.
• Ability to manage and prioritize multiple tasks in a timely manner.

Location:

Due to the nature of the work the successful candidate will be based out of the Grande Prairie office.

Compensation & Hours:

Compensation is competitive and commensurate with experience. Regular full-time position with working hours of 8:30 AM to 4:30 PM subject to change from time to time. We provide a comprehensive benefits package which includes medical, dental, prescription drug, life insurance and disability.

To apply please send a cover letter and resume to hr@stringam.ca, while quoting job title in the subject line. All applications will be held in strict confidence.

Stringam LLP wishes to thank all applicants for their interest. However, please note that only those candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Grande Prairie, AB T8V 7X6: reliably commute or plan to relocate before starting work (required)

Experience:

• IT support: 2 years (required)

Work Location: In person

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