Who is Bonavista? Bonavista is a medium size oil and natural gas company that started in 1997 with operations focused primarily in Alberta. Our head office is located in Calgary Alberta, and we have two smaller offices located around Edson Alberta and around the South Caroline area of Alberta to assist with our field operation staff. Currently Bonavista employs just over 150 employees with additional contract operators across our operations. At Bonavista our motto is “All Together Better” and we recognize that our employees are our most valuable asset; without the hard work and dedication of all our staff we would not be able to do what we do.

Why Choose Bonavista? At Bonavista, company culture is very important to us. We are dedicated to nurturing a welcoming environment where employees enjoy coming to work every day. With weekly treat days, monthly get togethers, larger scale parties for major events and volunteering options, there are plenty of opportunities for employees to get to know and have fun with one another. Bonavista also values work life balance and offers a flexible work schedule for those in our Calgary office with the ability to work up to two days a week at home as well as additional Fridays off during the months of May to September. In addition to our amazing benefits program, Bonavista is committed to the development of our employees and encourages employees to take training that is of interest to them and will help advance their skillsets. At Bonavista, we are committed to making this an enjoyable and rewarding place of employment for all employees.

We are currently recruiting for an experienced IT Systems Administrator to join our IT Team in our downtown Calgary office. This role will provide critical service to our user base within the organization. You will help coordinate the installation, administration, and maintenance of our critical systems, as well as provide telephone/remote support for field and office users all over Alberta.

Duties and responsibilities for this position include, but are not limited to the following:

• Provide first touch 1st/ 2nd tier support to all users via telephone, email or in person.
• Log, manage, and escalate IT requests/issues within our support ticket system.
• Installation, administration, and maintenance of our cloud environment (Microsoft Azure).
• Coordinating and implementing system software and hardware (net new or upgrades).
• Participate in troubleshooting system outages and performance issues.
• Supporting application owners with formulating and defining the objectives and scope of business systems.
• Making recommendations on hardware and software procurement to support business goals.
• Maintain accurate and up to date documentation for policies, procedures, and technical documentation.
• Running diagnostic tests and performing repairs, as well as developing backup, archiving, and data retrieval procedures.
• Providing IT support for regulatory and compliance activities.
• Adhere to polices and established governance with regards to IT systems and infrastructure.
• Being part of an on-call rotation of one week a month where you will take escalations from our after-hour support desk team.

Qualifications:

• A diploma or undergraduate degree majoring in an Information Technology or computer-related field.
• Basic knowledge and experience supporting products in the Microsoft ecosphere; Office 365, Windows 10/11, Windows Server, SQL, and Azure would all be considered an asset.
• Experience with an MDM, such as Intune would be an asset.
• Experience with support ticket system (RemedyForce) would be an asset.
• Strong interpersonal skills are a must; ability to work with users with a wide range of technical ability.
• Excellent written and verbal communication skills.
• Ability to multitask and problem solve while dealing with a fast-paced environment.
• Strong teamwork and conflict management fundamentals.
• Creative, self-motivated, and driven.
• Willingness to learn and apply new technologies.
• Able to lift at least 25 lbs.
• SCCM / MDT experience, including but not limited to OS base image configuration, driver management, application management, device deployment, O365 patch cycles.
• Basic Scripting experience (Powershell, Command Shell).
• General understanding of managing a virtual desktop solution. (Azure virtual desktop, Citrix XenApp).
• Oil and gas industry experience would be considered an asset.
• 2-5 years system administration experience.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.


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