As an IT Technician for our IT team at our Laval site, you have opportunities for on-site team work.

In this role, key responsibilities may include:

• Set-up, deliver, and install personal computers (PCs), laptops and related hardware. Upgrade, install and test software and hardware. Disposition of old equipment.
• Provide onsite assistance to all users on PC basics, back-up techniques, and anti-virus software.
• Restore services quickly through investigation and resolution of moderately complex problem, issues related to the desktop computing hardware and software environment. Produce and maintain technical information, IT standards, service policies, and request forms both online and in print formats to contribute to a managed workplace.
• Answer moderately complex questions and resolve end-user computer and networking problems to ensure end user productivity.
• Support Apple iPhone to provide for integration with the enterprise IT environment.
• Perform restorative and maintenance actions either remotely or at the end user's location to resolve problems, using routine and advanced troubleshooting and technical skills.
• Provide technical assistance on enterprise e-mail system to assist new and existing users at all locations.
• Consult with IT management and staff regarding unusual or unforeseen PC and equipment problems.
• Diagnose IT performance issues reported by either users or monitoring systems.
• Maintain accurate information in ticketing system to allow other IT staff to provide continued support as needed.
• Is able to work on, complete and document technical projects.
• Ensure work is compliant with applicable guidelines and regulations (e.g., SOP, GLP, SOX, etc.)
• Perform all other related duties as assigned.

Key Elements

If you have the following qualifications, we will train you for the rest:

• Education: Diploma of Collegial Studies (D.E.C.) or equivalent.
• Experience: At least 2 to 4 years’ experience in technical support and troubleshooting desktop client hardware and software issues, such as operating systems, MS Office suite, Internet Explorer, and other desktop applications in an enterprise environment.
• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
• Knowledge and hands-on experience in desktop operating system maintenance and troubleshooting, and installation and support of MS Windows operating systems.
• Ability to support, maintain, and troubleshoot MS Office suite of productivity tools.
• Expert ability to plan and organize work.
• Working knowledge of MS Windows compatible desktop and laptop hardware and use required.

Why Charles River?

• Competitive benefits as of day 1, we pay up to 85% of premiums (health & dental coverage).
• Group savings and retirement program.
• Free gym on site.
• Free parking.
• Excellent welcome program for new employees as well as in-house advancement and career development opportunities
• Access to a doctor and various health professionals for you and your family via our telemedicine app.
• Vacation and Personal Day Policy.
• Many social activities.

If you are interested in contributing to the well-being of our communities, not only across the country but around the world, please join us, THIS IS YOUR MOMENT!

Job Types: Full-time, Permanent

Salary: $45,000.00-$50,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Life insurance
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Snellville, GA 30078: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Required)
• Windows: 1 year (Preferred)

Work Location: In person

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