Who We Are

At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.

Now, in partnership with Lithia and Driveway, North America’s second-largest publicly-traded dealership group (NYSE:LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible – with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.

Reports to:

Summary

This position is responsible for performing mechanical repairs and maintenance to vehicles in an accurate and timely fashion, ensuring that the quality of the repair will foster long-term customer satisfaction, thereby encouraging repeat and referral business.

Duties and Responsibilities

• Performs repairs on vehicles as assigned.
• Performs vehicle inspections and assessments including diagnosis issues.
• Documents all work performed to Manufacturer standards and/or recommended on the repair order.
• Road tests vehicles as required.
• Ensures that customer cars are kept clean.
• Handles customer complaints immediately and according to dealership policy.
• Attends all training courses as requested by service management.
• Assists in training and supervising apprentice technicians.
• Shuttles vehicles into and out of service area.
• Maintains complete knowledge of and complies with company and departmental policies, procedures and standards.
• Maintains customer and company confidence by keeping information confidential and secure.
• Maintains a positive working relationship with team members and management in a team environment.
• Sets-up and organizes individual work area with designated supplies, forms and resource materials while maintaining cleanliness.

Skills and Qualifications

• Automotive service technician trade certification to meet provincial requirements.
• Must have 301S License
• Maintains all relevant Licenses and Qualifications to perform duties.
• Thorough knowledge of mechanical repairs and procedures.
• Knowledge of Provincial Safety Standards concerning the performance and area of position responsibility.
• Valid Ontario Driver’s License and clean drivers abstract.
• Ability to drive manual transmission is required for this role.
• Ability to work cohesively with employees and managers as part of a team.
• Excellent interpersonal and customer service skills.
• Must be able to communicate in verbal and written English.
• Ability to work efficiently and effectively under pressure with simultaneous deadlines.
• Detail oriented and excellent organizational and multi-tasking skills.

What’s in it for you

In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

• Discounted programs to enhance employee experience
• Enhanced vacation policy, based on tenure
• Track Days & Budget Car Track Challenge
• Seasonal Employee Events
• Support in career advancement
• Robust training and development programs
• RRSP/DPSP/TFSA
• Company paid Life Insurance, Accidental Death & Dismemberment
• Comprehensive Health and Dental and extended Health Care
• Employee Assistance Program
• Tuition Reimbursement

If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply. We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted.

Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.