Job Title: Logistics Coordinator

Job Type: Full-time, Permanent

Job Description

Overview:

• Monitor all import container shipments, follow-up, track and trace, and identify problems and tily resolutions.
• Monitor, track and trace all outbound shipments to customer sites.
• Knowledge of Canada and US markets.
• Provide tracking and load information to clients and drivers.
• Interact with customers via phone/email; provide shipment status and customs clearance; handle customer complaints, and concerns.
• Respond to customer inquiries, providing quick turnaround.
• Build close, strong relationships with all customers, overseas agents and service providers.
• Enter and update order information into dispatch software.
• Complete processing of all documents (BOLs and PODs) and upload in TMS and web portal.
• Confidently problem-solve issues such as missed pick-ups, late deliveries, damaged freight, or incorrect billing.
• Contact carriers and vendors to obtain pricing on transportation lanes.
• Execute any other logistics-related tasks as assigned by the direct Manager.
• Create daily inbound and outbound tracking reports.
• Be accessible to clients, suppliers, and carriers outside standard office hours.

Skills & Competencies:

• Dynamic with good communication/interpersonal skills; customer-service oriented.
• Superior organizational and time management skills with the ability to multi-task.
• Self-starter with a high level of initiative to thrive in an entrepreneurial culture.
• Energetic, hard-working team player with a great attitude.
• Strong sense of urgency with ability to work efficiently under deadlines and effectively manage competing priorities.
• Reliable, resilient, dedicated, and willing to learn.
• Professional, courteous, and cooperative.
• Strong computer and typing skills.

Qualifications:

• Minimum 2 years’ experience in a similar position, ideally in a 3PL environment.
• Strong understanding of the intermodal market.
• Experience working and communicating with CN/CP Portals regularly.
• Proficiency with computer systems, including Microsoft Office, PC Miler, and TMS.
• Ability to follow standard operating procedures with little to no oversight.

Education:

• College diploma or equivalent

Salary:

• Commensurate with qualifications and experience

Benefits:

• Life insurance
• Dental care
• Vision care
• Extended health care

Schedule:

• 8-hour workday
• Monday to Friday, 10am-6pm

Remote Work:

• Hybrid

Job Type: Full-time

Salary: $45,000.00-$50,000.00 per year

Benefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• 8 hour shift

Experience:

• logistics: 2 years (preferred)

Work Location: Hybrid remote in Mississauga, ON

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