Role: Mainframe CICS Admin

Location: Toronto/Mississauga, ON

Responsibilities: -

· Adhering to SLAs

· Mentoring / Training Team Members

· Hantickets/requests quests

· Perform root cause analysis

· Troubleshooting technical issues

· Defining processes and ensuring that the processes are adhered to

· Oversees and is responsible for successful completetion of Installation, configuration, and migration

· Ensure maximum uptime according to the SLA

· Understanding of Multi-geo support environment

· Responsible for building / maintaining a test environment

· Responsible for strategizing a backup plan and test plan for failure scenario

· Improves and maintains customer and employee satisfaction

· Suggests new technologies and design changes

· Monitoring and maintaining SLA requirements by the team members

· Planning Backup/Restoration Strategy for 24x7 operation support

· Suggesting patches/upgrades to maintain security level

· Testing / Auditing/processes as required from time to time

· Identify Skill gaps and plan for training / knowledge updating

Skill set Requirements

Mandatory:-

· Proven independent and direct capability at building, configuring, and upgrading CICS Transaction Server regions in a production environment.

· Proficient with associated product installations, applying maintenance, customizing products, configuring products

· Proven problem determination skills demonstrating independence and experience in troubleshooting, researching, and resolving complex issues, showing strong ability to utilize system diagnostics to arrive at problem solutions

· Demonstrated strong problem solving skills, including dump reading and use of performance monitors like CA-Sysview.

· Understanding of SMP/E concepts and IBM tools for identifying problems and fixes (IBMLink, SIS, ETR, etc.). Proficient with SMP/E (commands, terminology, problem determination).

· Build from scratch as well as clone CICS regions to be used in single, MRO or CICSPlex environments

· Use CICSPlex Web-User-Interface to create and administer changes in CICSPlex environments such as transaction route rules and real-time analysis

· Create historical reports using Tivoli and SMF data in response to customer inquiries regarding transaction response time, storage & CPU usage, file i/o counts, wait reasons, etc.

· Monitor CICS performance using Omegamon and TMON in response to client calls about transaction response time, storage & CPU usage, file i/o counts, wait for reasons, etc.

· Perform upgrade activities required when moving CICS, CPSM, or CTG to newer versions or releases

· Read and interpret CICS system dumps and

· Install, customize, and maintain 3rd party products such as Compuware’s Abed-Aid/CICS, Expeditor, CAFC, McKinney Batch to CICS, etc.

· Participate in annual Disaster Recovery exercise activities: attending meetings, making CICS resource definition changes, monitoring network swing traffic, etc

Good to Have: -

· Research and apply fixes to CICS, CPSM and CTG

· Experienced in independently and directly managing projects of mid and high-level complexity

· IBM Assembler language familiarity, to be able to look at code and dumps and also to work with Exits

Soft Skills/Other skills

· Excellent communication and conversation skills (Verbal and Written)

· Good documentation skills

· Good working knowledge of MS OFFICE (Including MS Project and Visio)

· Should have great customer handling skills

· Able to handle unforeseen situations

· High level of acceptance

· Can drive HCL’s value and its methodology

· Worked on Production systems

· Datacenter understanding

· Experience with Database Migration, Installation, Upgrades and Patching

· Knowledge of Data warehousing and Other Technologies (RDBMS)

· Desirable to have experience in Federation set up

· Storage Management Techniques

· Experience on Sun / VERITAS / TSA cluster

Job Type: Full-time

Salary: $47.00-$52.00 per hour

Schedule:

• 8 hour shift

Experience:

• CICS: 4 years (preferred)
• SLA: 4 years (preferred)
• Ticketing: 4 years (preferred)
• Disaster recovery: 4 years (preferred)
• Mainframe: 5 years (preferred)

Application deadline: 2023-03-06
Expected start date: 2023-03-10

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