Manager, Housekeeping Services Job at PHSA
Manager, Housekeeping Services
Children's & Women's Health Center
Vancouver, BC
In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to the Director, Housekeeping Services, the Manager, Housekeeping Services is responsible and accountable for all aspects of the planning, organizing and directing management and staff and activities of housekeeping services for designated site(s), that may include facilities of BC Children’s Hospital, BC Women’s Hospital and Health Centre and BC Cancer-Vancouver. In addition, the Manager may be responsible for monitoring the performance of contracted support services and customer service management. The primary responsibility is for the designated sites as assigned. The Manager is also responsible and accountable for developing, implementing and understanding policies and service standards; creating and leading key operational projects as assigned; and supporting other colleagues with similar responsibilities.
In collaboration with the Director, and operational leaders, the Manager is responsible for building and maintaining exceptional customer service, and may be responsible for operational service provider relations that deliver consistent performance to commonly required standards. The Manager anticipates changes at their designated site/facilities that impact services, and plans and implements mitigating strategies. As a member of the Housekeeping Services leadership team, the incumbent is expected to participate in a respectful and productive manner, provide and accept thoughtful counsel and advice, and fully support decisions made by this team.
What you’ll do
- Administers housekeeping service integration and coordination. Participates in strategic planning and evaluation of housekeeping services within assigned service area of BC Children’s Hospital, BC Women’s Hospital and Health Centre and/or BC Cancer-Vancouver.
- Reviews and evaluates housekeeping service strategies, systems, programs and outcomes to ensure alignment with PHSA’s strategic plan.
- Participates in the development, implementation and monitoring of departmental goals and objectives, policies and procedures whilst ensuring the delivery of effective and efficient services.
- Participates in the monitoring, analysis, and reporting of quality assurance and control imperatives for housekeeping services. Assists in implementing, managing and conducting audit programs such as visual, observational, ATP, UV marker, hand hygiene, etc. Reviews effectiveness of audit programs and discusses findings with Director and leadership team. Ensures completion of follow-up actions as required.
- Forecasts and recommends long and short-term fiscal planning including resource allocations for existing and new programs.
- Participates in annual capital and operating budgets for Housekeeping Services. Ensures efficient utilization of financial resources within the objectives, plans and budgets of Housekeeping Services. Completes variance analyses of the allocated budget, reports significant issues and provides recommendations for budgetary adjustments.
- Develops and recommends organizational structures that reflect the operational needs of PHSA.
- Manages the recruitment, mentoring and development of assigned staff. Conducts employee performance reviews, coaching sessions and facilitates goal setting. Identifies training and/or educational requirements as needed.
- Ensures the implementation of current human resource standards and procedures, as well as compliance with applicable acts, regulations and collective agreements.
- Interprets and administers collective agreements covering all bargaining unit employees. Investigates and responds to grievances with guidance from the HR Business Partner as well as routine and confidential employee issues. Disciplines and initiates employee terminations when required. Attends Third Party hearings with the representative of the Employer.
- Liaises with internal stakeholders and participates on committees to identify housekeeping requirements, and to plan effective services and programs to meet the needs of PHSA.
What you bring
Qualifications
- A level of education, training, and experience equivalent to Baccalaureate Degree in Business Administration or a related discipline plus a minimum five (5) years' recent related managerial experience leading housekeeping services initiatives in a health care environment.
- Demonstrated ability to lead, plan, manage, implement, organize and problem solve. Demonstrated ability to communicate effectively, including collaborating within a team environment and to make presentations to groups. Demonstrated ability to function effectively in a highly dynamic environment. Demonstrated ability to be effective in an environment subject to continuous change. Working knowledge of applicable regulations, legislation and collective agreements. Computer literacy with word processing, spreadsheets and database programs.
Skills & Knowledge
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
- Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
- Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
- As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Regular, Full-time
Salary Range: $80,935 - $116,344 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 4500 Oak St, Vancouver, BC V6H 2N9
Closing date: Applications Accepted until Position is Filled
Hours of Work: 0800-1600 (Monday to Friday)
Requisition # 142682E
Salary Range: $80,935 - $116,344 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 4500 Oak St, Vancouver, BC V6H 2N9
Closing date: Applications Accepted until Position is Filled
Hours of Work: 0800-1600 (Monday to Friday)
Requisition # 142682E
As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.
What we do
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.
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