Manager, Learning and Development Job at Compass Group Canada

Compass Group Canada Mississauga, ON

How you will make an impact:

The Manager, Learning & Development is responsible for the planning, oversight and execution of learning programs and initiatives that strengthen organizational skills, capabilities, compliance, and performance.

As a Manager, Learning & Development, you will:

  • Instructional design mastery; Using the ADDIE model (or similar) in your design and develop when implementing learning for both face-to-face and online courses
  • Manage internal instructional design projects, external partners, and SMEs in creating appropriate content for courses that may include video, photos, audio, tests, quizzes, and interactive activities
  • Develop curriculum to support a best-in-class employee experience and a strong onboarding program
  • Expert in the design of leadership and front-line workshops focused on exceptional service, retail and customer experiences
  • Solid experience in the design and facilitation of workshops supporting multi-levels of an organization
  • Serve as program manager for key enterprise-wide content
  • Consult on and configure course and program technical design and implementation that translates employee needs
  • Analyze learning needs, tasks, and styles, to develop end-to-end and recommend end-to-end learning
  • Using data, provide direction and guidance in learning-concept design to support organizational goal

About you:

  • Bachelor’s degree in Instructional Design, Curriculum and Instruction or related field.
  • Hospitality experience in restaurant, hotel is desirable
  • 3-5 years of professional experience actively developing learning content across multiple platforms (including mobile).
  • Experience successfully deploying and sustaining learning projects and programs into production.
  • Proficiency in authoring e-Learning software such as Articulate, Moodle, IsEasy, Camtasia or similar technologies.
  • Experience in Learning Management Systems with gamification and micro-learning expertise
  • High level proficiency in using MS Office suite & web-based services such as WebEx, Teams, and similar technologies.
  • Strong group facilitation & presentation skills at all levels
  • Available to work weekdays, evenings and weekends with a potential of 15-20% travel

Job Type: Full-time

Salary: From $85,000.00 per year

Benefits:

  • Dental care
  • Discounted or free food
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • RRSP match
  • Vision care
  • Work from home

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Experience:

  • Instructional design: 5 years (preferred)
  • e-learning software: 5 years (preferred)
  • adult learning: 5 years (preferred)
  • classroom facilitation: 5 years (preferred)

Willingness to travel:

  • 25% (preferred)

Work Location: Hybrid remote in Mississauga, ON




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