Full-time NOC Engineer position vacancy at IceNet Wireless

IceNet Wireless is hiring a NOC Engineer to monitor IceNet’s Wireless network, manage customer technical queries and work with them to resolve issues.

• Company Name: IceNet Wireless
• Title of the position: NOC Engineer
• Terms of employment: Full-time
• Salary range: $53,000 to $60,000 per annum
• Work Location: Dunville, Newfoundland, Canada.
• Language of work: English

Job Responsibilities

• The NOC Engineer will monitor the performance and capacity of the network using the network monitoring system and a variety of tools.
• The NOC engineer will manage, support and configure deployed network infrastructure.
• The NOC engineer will constantly monitor hardware, software, and environmental alerts or malfunctions.

When an issue is identified, NOC Engineers work to determine the cause of the problem and work to resolve it remotely on priority.

• If the issue cannot be resolved remotely, the priority escalation process must be followed, and a ground technician should be dispatched to resolve the issue.
• When a problem impacts the networking and communication services, the NOC Engineer works to triage or troubleshoot the problem. The NOC Engineer should follow the standard operating procedures. This includes coordinating with different parties involved in problem resolution, customer contacts, IT teams or partner company teams.
• When problems are too large or complex for quick troubleshooting, the NOC Engineer must escalate the issue to management, next tier resources for assistance in reaching a resolution. NOC Engineers maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken.
• While responding to incidents, the NOC Engineer must diligently track and document all issues and resolutions in detail. This increases the knowledge base of the NOC and is a record of the health of the system. The NOC has a ticketing system that the NOC Engineer is responsible for updating and maintaining.
• The NOC engineer is responsible for troubleshooting and resolving customer CPE connection issues. The

NOC engineer must follow standard operating procedure in resolving customer connection issues and escalate to higher tier or management as required.

• The NOC engineer must keep the customer support updated with the current incidents and will be the lead in charge to update the outages in required communication channels.
• The NOC Engineer will be the point of contact for customer CPE provisioning and deprovisioning, maintaining and tracking the network and device configurations, firmware, maintenance record, etc.

Candidate Requirements:

• High school graduate
• 2-4 years of related NOC experience.
• Knowledge of various SNMP monitoring and ticketing systems is an asset.

EION Wireless would like to thank all applicants - we will only contact those that are selected for interviews.

Please visit www.eionwireless.com and www.icenetwireless.com to learn more about the Company and to get in touch with us.

About the Company:

IceNet Wireless is an Internet Service Provider providing internet service to rural communities in Newfoundland,

Canada. The support team works from the Ottawa and Toronto office locations. IceNet Wireless is a business unit of EION Wireless, and is part of the PomeGran Group of Companies.

----------------------------------------------------------------------------------------------------------------
Corporate Headquarters
EION Wireless Unit 304, 150 Katimavik Road, Ottawa, ON, K2L2N2, Canada. Phone: +1-844-423-6384. Fax: +1-844-423-6385, www.icenetwireless.com

Job Types: Full-time, Permanent

Salary: $53,000.00-$60,000.00 per year

Benefits:

• Dental care
• Vision care

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Dunville, NL A0B 1S0: reliably commute or plan to relocate before starting work (preferred)

Education:

• Secondary School (preferred)

Please Note :
nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.