_You are known for your excellent customer service?
_Be the Champion for Kaycan’s customers!

Kaycan's Customer Service - Warehouse team has a simple goal: to offer the best customer experience to all our customers. We are a company rich in history and proud to be Canadian owned and operated. Our branch located in Peterborough,ON is currently looking for a Customer Service Champions that is focused on providing the best customer experience.

Schedule: Monday to Friday - Day shift
Job status: Full time – Permanent

We offer:

• Competitive Salary
• Dental, health, short and long term disability insurance
• RRSP plan
• Complete training
• Opportunities for growth and development

Responsibilities:

• Offer a WOW customer service experience
• Respond to customer inquiries through busy walk-in traffic and via phone
• Verify pricing and availability of product
• Supply and inform clients of pricing, credit terms as well as entering orders in system
• Investigate and troubleshoot customer service issues
• Process special materials orders in accordance with standard procedures
• Maintain customer data and update changes to existing accounts in the corporate database
• Address client inquiries regarding status of orders, payment, refunds, etc
• Forward customer leads to appropriate sales personnel

Requirements:

• Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers
• 3-5 years’ experience in a similar role dealing with customer in-person
• Exceptional verbal and written communication skills
• Strong problem identification and resolution skills
• Computer literate : knowledge of MS Windows and Office a must
• Excellent organizational skills
• Enjoys working in a fast-paced environment

If you are an active employee, please do not apply here. Instead, kindly contact your HR department.

Kaycan Ltd. is an equal opportunity employer and encourages applications from designated group members.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• Peterborough, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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