BUILD YOUR CAREER AT BLACK & MCDONALD

Black & McDonald is an integrated, multitrade service provider that safely delivers high quality construction, facilities management, and technical solutions. We are a family-owned and family-run company that employs thousands of highly skilled and talented professionals across North America. With 100 years of diverse market experience, we are a forward thinking organization with a strong track record of delivering operational excellence and customer-focused solutions that stand the test of time.

ABOUT THIS CAREER OPPORTUNITY

Black & McDonald's Facilities Management team is growing! If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

The Operations Manager is located in Southwest Ontario and is responsible for managing and overseeing multiple client facilities, including managing building staff and vendors, coordinating space renovations, and client relationships. Additionally, the Operations Manager will ensure profitability through effective planning, management, and development of effective controls and procedures. The ideal candidate will be available to travel anywhere within Southwest Ontario, depending on needs. This role will operate on a hybrid model of working from home, office, and customer facilities.

The Operations Manager will be responsible for the following duties and responsibilities:

• Manage the total overall operation of the facilities in the areas of safety, productivity, and efficiency to the standards of the contract and to the satisfaction of our customers
• Develop and maintain an expandable comprehensive maintenance program, which will include training maintenance personnel and establishing an innovative Preventive Maintenance Program
• Effectively manage employee performance utilizing appropriate processes including establishing objectives, coaching, mentoring, and corrective disciplinary action
• Responsible for solving problems and/or conflicts in a professional manner while maintaining open and timely communication with the customer
• Interface with internal and external customers ensuring effective communications regarding status and priority of work
• Prepare proposals for additions, deletions, and changes to the contract scope as requested by the customer
• Tracks, analyses, and trends project costs; provides accurate invoicing and budgets based on the contract type, terms, and conditions
• Responsible for the development and management of operational and capital projects
• Plan and prepare project schedules, milestones, and budgets while monitoring progress against established schedules
• Establish and maintain strong, collaborative relationships with vendors and other third parties to understand challenges and opportunities, ensure timely exchange of information, and ensure budgetary and service level requirements are met or exceeded
• Prepare and negotiate contracts, renewals, changes, and additions to contractual agreements with clients, architects, consultants, suppliers, and subcontractors
• Adherence to and implementation of health, safety, quality control, and environmental policies and programs
• Assist in the implementation of new Facility Management contracts throughout region
• Must be able to respond to facility emergencies after hours
• Other duties as assigned

COMPETENCY REQUIREMENTS

• Communicates Effectively
• Holds Self and Others Accountable
• Problem Solving and Innovation
• Maximizes Business Performance and Team Effectiveness

EDUCATION REQUIREMENTS

• Post-secondary education in a related field

WORK EXPERIENCE REQUIREMENTS

• 3-5 years' experience in building maintenance or related trade preferred
• Must have strong knowledge of building electrical, mechanical, HVAC, and building structural systems
• Experience in maintaining and managing all building services utilizing contractors and in-house staff
• Experience with commercial/institutional buildings, project management, and hydro/water/HVAC is an asset
• Experience implementing process and procedural improvements
• Knowledge of local and national electrical codes, National Building Code, and National Fire Code is required

SKILLS, ABILITIES, AND OTHER REQUIREMENTS

Due to many mandatory vaccination requirements at client projects / facilities, in order to provide substantial employment by ensuring compliance with our client's mandates, the successful candidate will be required to validate full vaccination prior to hire.

• Demonstrated experience in problem solving abilities
• Proven track record supervising multiple teams
• Excellent time management skills, ability to shift priorities on an ad hoc basis, and flexibility with working hours
• Excellent written and verbal communication skills
• Ability to be assertive while maintaining diplomacy and political awareness
• Ability to anticipate customer's needs and to proactively implement solutions
• Ability to motivate, lead, and facilitate a cross-functional work team to achieve objectives
• Must maintain a valid driver's license
• All candidates must be able to pass a police reference check for vulnerable persons
• Security clearance requirements

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

If you are an existing Black & McDonald employee, please notify your supervisor
of your interest and intent to apply before applying.