Order Center Administrator

About Us

We are Restwell Sleep Products, a fast growing privately owned and operated manufacturer and distributor of mattresses, foundations, and other related sleep products. Our manufacturing location is based in Surrey, BC and we are one of Western Canada’s largest privately-owned mattress manufacturers. We supply some of Canada’s largest national retail chains, as well as hundreds of independently owned retail bedding and furniture stores in Western Canada with such well-known brands such as Spring Air, NOVO Sleep, and Pure Energy.

Our workplace culture is both energetic & respectful, plus our team is close-knit and fun to work with! We are looking for the person who assumes this role to be a driving part of what makes our company special, as well as successful!

The Opportunity

We are looking for an organized, detailed, deadline-oriented Order Centre Administrator to join our team immediately at our office in Surrey, BC. The Order Centre Administrator is responsible for detailed order entry, producing tickets, invoicing, filing and other administrative duties to support the production process. This position will report directly to the Controller.

Job Description

• Enter customer sales orders with accuracy each day in a timely manner
• Communicate with customers and sales team regarding sales order questions prior to entry
• Follow up with our internal teams on outstanding order issues
• Print and organize production tickets for manufacturing mattresses
• Answer customer calls and inquiries over the phone and/or email
• Maintain cross functional communication across departments
• Other duties as requested to support the Sales, Administration/Finance & Production departments
• Upholding and demonstrating our Core Values

Skill Requirements

• 1-year previous data entry, office, clerical or administrative experience required
• Previous detailed data entry experience utilizing spreadsheets, database programs and/or keypad numeric data entry required
• Computer skills including experience with an ERP, Microsoft Outlook, Word and Excel
• Strong communication skills including the ability to read, write & speak English fluently
• Excellent organization and time management skills
• Exceptional attention to detail
• Ability to multi-task, take direction and perform tasks within specified time frames
• Excellent people skills both in person and via telephone
• Team player
• Completion of high school or equivalent required.

Hours of Work: This is a full-time hourly position working Monday thru Friday (40 hrs per week) 6:00 AM to 2:00 PM – OR - 6:30 AM to 2:30 PM.

Compensation & Benefits: The pay rate for this position is competitive. An extended Benefit and Income Protection Package including Health, Dental, Vision, Prescription, Life Insurance, AD&D, Long Term Disability & Supplemental Life coverage is available immediately upon hire. We also offer special employee pricing on our products!

Visit our website at www.restwell.com

Job Type: Full-time

Benefits:

• Dental care
• Flexible schedule
• Life insurance
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Surrey, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Data entry: 1 year (preferred)

Language:

• English (preferred)

Work Location: One location

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