REPORTS TO: EXECUTIVE DIRECTOR
The Programs & Community Outreach Coordinator is responsible for providing support to the clients and for providing leadership and coordination of the day-to-day programs. Responsible for developing relationships with local community groups and organizations to increase awareness of Hospice Georgina services.
DUTIES AND RESPONSIBILITIES:
- Ensures the provision of cost-effective client services and programs.
- Assesses clients for service needs, monitors service delivery and contributes to the development, evaluation and promotion of the program.
- Develops and implements program plans to meet department needs. Manages volunteers and staff within the program, taking the lead in volunteer orientation, training and in-services within the framework of Hospice Georgina standards.
- Increase engagement and awareness of Hospice Georgina.
- Maintains regular engagement with clients and other health partners to ensure programs meet community needs.
- Supports financial accountability within assigned programs by maintaining program budgets.
- External and Internal Relationships: Timely communication and follow up with clients, and community partners/professionals as required. Timely communication and follow up with internal staff.
- Ensure that clients understand the role of Hospice Georgina.
- Ensure that a Service Agreement and consent form are completed and signed by the client.
- Determine the appropriateness of all referrals and redirect appropriate referrals in a professional manner to other community resources.
- Prepare and ensure accurate client data.
- Process the necessary paperwork in the management of each case.
- Ensure that all client and volunteer files are locked in the filing cabinet at the end of the day as per Hospice Georgina policy.
- Support and advocate on behalf of a client as requested by the client.
- Provide ongoing monitoring of clients and conduct client follow-up as needed.
- Screen, provide orientation, train and place volunteers in appropriate placements.
- Support volunteers with further training, skills development and resources.
- Communicate with the volunteers and other members of the care team as needed.
- Handle calls from volunteers concerning program issues.
- Discuss any concerns and or complaints about a volunteer with the Executive Director.
- Attend team-planning meetings when requested.
- Provide reports and data as required and requested by the Ministry, Funders and the Executive Director.
- Maintain a record of coordination activities and submit a summary report to the Board for review at monthly Board meetings.
- Prepare an annual report of activities for the AGM
- Provide a clean criminal reference check
Hours: Monday - Thursday 8:30-4:30pm
Some evening and weekend availability as needed
PERSONAL ATTRIBUTES
The Programs & Community Outreach Coordinator must maintain strict confidentiality in performance of their duties and demonstrate the following personal attributes:
- Honest and trustworthy
- Respectful of clients and staff.
- Possess cultural awareness and sensitivity
- Flexible
- Demonstrate sound work ethics
- Confident
Job Type: Full-time
Salary: $20.00-$25.00 per hour
Benefits:
- Dental care
- Life insurance
- Vision care
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Sutton West, ON L0E 1R0: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Expected start date: 2023-06-19
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