Summary

The ideal candidate for this position would have prior sales and/or rig operational experience. This position is primarily independent and requires an individual who is self-motivated, driven to provide excellent customer service and organized. Establishing and maintaining small to large existing and new accounts, responds to customer enquiries and helps remedy areas of concern in a timely manner. This role also analyzes customer operations and practices to provide sound technical advice, maintains full knowledge of industry and competitive activity. May work in conjunction with field operations staff. In addition to regional travel requirements, this position will require occasional international travel by air, including but not limited to the United States. Adherence to all company policies and procedures, as well as active participate in FET’s HSE program is required. Handles special projects, as assigned.

Job Duties/Responsibilities

• Process and follow up on customer quotes and order requests
• Cradle to grave sales process execution
• Handle all return requests and product inquiries, timely
• Maintain open and closed order files
• Respond to customer inquiries and concerns
• Knowledge and understanding of customer requirements per specifications
• On call and after-hours duties required
• Adjusts and/or coordinates complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
• Seeks new markets and customers to increase sales
• Responsible for accurate and timely order maintenance
• May assist with reporting and forecasting
• Local and international travel, including by air required.

Skills/Knowledge

• Comprehensive, specialized technical knowledge of industry products and services, customer requirements and competitive market
• Self-motivated and driven
• Excellent communication skills, verbal and written
• Ability to work effectively independently and as a part of a team
• Good negotiating skills
• Detail oriented and organized
• Capable of multi-tasking and prioritizing tasks
• Analytic and problem-solving skills
• Proficient in Microsoft Office Suite and Outlook.

Education

• Secondary School or equivalent industry experience.

Experience

• 5+ years of oilfield services or Rig Operational experience preferred
• 2+ years’ experience Sales experience or similar.

About FET
FET (Forum Energy Technologies, Inc.) is a global company, serving the crude oil, natural gas, and renewable energy industries. FET is headquartered in Houston, TX with quality manufacturing, efficient distribution, and service facilities conveniently located to support the major energy-producing regions of the world. Forum’s products and services range from the underwater reservoir to the refinery, from the sea floor to the above ground transportation line. We pride ourselves on giving you a comprehensive offering of solutions to maximize your operations and improve your bottom line. Our customers are our partners and we work with them to solve their ever-changing challenges.

FET is an Equal Opportunity Employer. FET does not discriminate on the basis of race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected under federal, state, or local law. All employment decisions and practices at FET are subject to the foregoing non-discrimination provisions and are based solely on merit, competence, performance, and business needs at the time.