About Us

For over 50 years, Western Canada Welding Products has been a top gas and welding solutions provider in Southern Alberta and Southern Saskatchewan.

Throughout the years, our main goal has always been to supply our customers with quality welding and gas products. We also strive to provide our customers with a better understanding of the tools, equipment, and gases available – and their different applications. With a service area spanning from High River to Swift Current, our unique depot network offers professional gas and welding product solutions for the better half of the prairies. Our facilities work closely together, giving you personalized service to get you what you need.

Title and Authority/Reporting

Title: Outside Sales Representative

Authority/Reporting: This role reports to the Branch Manager. This role has no managerial authority and no direct reports.

General Description of the Role

The Outside Sales Representative is a key contributor in meeting and/or exceeding established sales goals and targets. They will conduct sales out in the field via face-to-face interactions with both potential and existing customers. The Outside Sales Representative is responsible for offering the best possible customer experience as well as providing hands-on explanations of any new or updated products when necessary. Leading by example is key when dealing with the administrative part of the job and when needed makes this position a jack of all trades who is adaptable, positive, analytical and detail oriented.

Role Accountabilities

The Outside Sales Representative will:

o Sell and make product recommendations

o Meet customer needs while obtaining orders from existing or potential sales outlets

o Ensure that the customer is satisfied and adequately taken care of while making a purchase

o Establish new accounts for their employer

o Be creative with solutions when issues or concerns arise from our customers or business partners

o Develop and write proposals for our products in commercial and residential applications

o Stay informed about product and service information updates

o Be the communications conduit between administrative colleagues, inside sales representatives
customers, architects, engineers, contractors', and business owners

o Champion change while providing input to any policy, process, and procedural updates

o Respect the confidentiality of their customers

Specific Tasks

The Outside Sales Representative will:

o Develop new business leads

o Follow up on leads and conduct research to identify potential prospects

o Ensure all communication with new or existing customers is logged into the database

o Prepare and analyze data to build a sales pipeline

o Offer professional, effective, and efficient solutions for customer inquiries and concerns

o Provide guidance on price competitiveness

o Participate in trade shows, training, or associated product meetings when necessary

o Answer phone calls and emails in a professional manner

o Build rapport with customers

o Collect customer information for future follow-ups

o Upsell services and make product recommendations

o Close sales

o Identify sales opportunities

o Stay informed about product and service information updates

o Maintain and update existing customer files

o Provide outstanding customer service

o Perform other duties as required

Skills and Experience/Qualifications

Required skills – you are:

o Able to sell and is comfortable selling

o Familiar with writing proposals and drafting quotes

o Detail oriented and produce accurate work

o Able to deal with multiple interruptions, multitask, and can redirect and manage time as necessary

o A strong communicator in English, both verbal and written

o Punctual and reliable

o Able to work effectively and productively without close supervision

o Proficient with computers generally and MS Office suite in particular

o Able to present and showcase the product in various options, pros and cons, comparisons to competition

o Customer service oriented

o Able to resolve conflict through effective resolution

o Knowledgeable about the products you are selling

o Professional with fellow employees, customers, and supplier representatives

o Someone who works well independently and as part of a team

o Adaptable, flexible, and open to change

Desirable Skills – you are:

o Computer literate, including MS Office word, excel, along with database applications

o Willing to receive on-the-job training

o Able to build an excellent rapport with customers

o Someone with the ability to handle customer complaints in a professional and calm manner

o Physically able to safely lift 30-50 pounds

o Motivated and hardworking

Required Experience and Qualifications – you have:

o A high school diploma or GED certificate

o 3-5 years of experience in sales and customer service

o A working knowledge of Excel & Microsoft word

Desirable Experience/qualifications – you may have:

o Worked in a similar role before

o An ability to grasp new software and work arounds

Other

o This position requires frequent travel with remote and onsite work.

o This position requires a valid drivers’ license

Job Type: Full-time

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Medicine Hat, AB: reliably commute or plan to relocate before starting work (required)

Experience:

• sales: 3 years (required)

Work Location: One location

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