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Overnight Manager Job at University of British Columbia

University of British Columbia Vancouver, BC

$5,064–$7,295 a month

Job Information

  • Date Posted
    2023-05-15
  • Location
    Vancouver, BC
  • Job Title
    Overnight Manager
  • Gender
    Both
  • Offered Salary
    $5,064–$7,295 a month
Staff - Non Union
Job Category
M&P - AAPS
Job Profile
AAPS Salaried - Administration, Level A
Job Title
Manager, Overnight Mobile Unit Services
Department
Front Desk Service Representatives | Residence Life | Student Housing and Community Services
Compensation Range
$5,063.67 - $7,294.50 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Posting End Date
May 29, 2023
Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.
Job End Date
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
The purpose of the Manager, Overnight Mobile Unit Services position is to implement manage, evaluate and improve the overnight resident and Overnight Mobile Unit Representative experience in Student Housing and Community Services. The Manager, Overnight Mobile Unit Services manages, and provides direction to a team of 6 Overnight Mobile Unit Representative. In particular, the Manager, Overnight Mobile Unit Services supports students success by managing the response to and leading their team during facilities emergency situations. The manager will assess, triage and make appropriate decisions and referrals during emergency and crisis situations across all residence areas.
At all times, the Manager, Overnight Mobile Unit Services upholds and seeks to achieve the Residence Life mission, vision and values. The Manager, Overnight Mobile Unit Services role models an efficient, results-oriented, critical-thinking perspective. The Manager, Overnight Mobile Unit Services exercises tact and discretion, in particular in terms of independently identifying how information should or should not be shared.
The Manager, Overnight Mobile Unit Services will typically work from 10PM-6AM five days/week. The Manager, Overnight Mobile Unit Services may be required to work irregular hours on different days including weekends.

Organizational Status
The Manager, Overnight Mobile Unit Services reports to the Operations Manager, Front Desk Support Services. The Manager, Overnight Mobile Unit Services provides management and direction to a team of Overnight Mobile Unit Representatives who form the Mobile Desk Units on campus. The Manager, Overnight Mobile Unit Services will connect, communicate and may collaborate with Residence Life Managers, Building Services Managers, the Trades Manager and Campus Security to ensure efficient and effective Student Housing operations. The Manager, Overnight Mobile Unit Services works with and provides direction as appropriate to a range of Student Housing colleagues, in particular Facilities and Building Services staff and Student Residence staff.

Work Performed
To be responsible for residence management in the following areas:
Employee Management
  • Builds, motivates and manages a team of unionized, full-time staff. Leads and coaches towards effective performance and service excellence.
  • Conducts performance management processes of Overnight Mobile Unit Representative which including recognition, feedback and discipline.
  • Develops and implements the orientation, training, and ongoing development of Overnight Mobile Unit Representative responding to current needs as necessary throughout the year.
  • Responsible for recruitment and hiring of Overnight Mobile Unit Representatives.
  • Responsible for staff allocations, including assigning positions and prioritizing nightly tasks and patrols for the Mobile units based on operational needs.
  • Reviews incident reports and shift logs to identify occurrences of concern; analyzes data to identify trends and recommend action items. Utilizes this information to assign daily duties and deploy resources effectively.
  • Develops daily, weekly and monthly schedules and work assignments to ensure labour costs are effectively managed while ensuring standards for service delivery are met.
  • Develops measures to evaluate overnight operations for the mobile unit to determine if there is adequate staffing levels for services needed.
  • Identifies and suggests recommends solutions around improving overnight business practices.
  • Ensures that SHCS protocols and customer service standards are upheld. Follows up to ensure that job assignments are properly and professionally completed; when necessary coaches OMURs to improve efficiency, effectiveness and approach.
  • Ensures all employees work in a correct, safe manner, and are trained in regard to all necessary safety and environmental regulations, standards, practices and procedures. Ensures safety practices are in compliance with applicable WorkSafeBC regulations, UBC Student Housing and Community Services policy and UBC policy.
Facilities
  • Responds to reports of facilities emergencies after 10PM.
    • Provides independent oversight and supervision of services and operations. Assesses and manages response considering information obtained from Utility workers, Service workers and/or Mobile Desk Units.
    • In escalated situations, investigates by attending to affected areas in person, decides appropriate course of action, authorizes over-time for trades staff and/or contact Residence Life Manager if alternate accommodations are required for residents.
  • Interacts and liaises with emergency services personnel during emergency situations.
  • Ensures proper documentation and communication regarding facilities concerns are completed in a timely manner to ensure that SHCS colleagues are able to follow up.
  • Ensures procedures are established and followed to maintain the security of all Building Services skeleton keys and/or individual keys used for equipment, storage, and access to rooms and buildings.
  • Identifies, documents and remedies patterns in recurring issues related to facilities and operational services. Assesses and develops approaches for standardized processes, workflow and issues resolution. Compiles reports relevant to operational facilities and analyzes the information, as required, for presentation to Assistant Director, Front Desk Operations.
Other
  • Projects
    • Participates in the review and development of departmental policies and procedures.
    • Manages special projects, provides regular reports and recommendations to the Assistant Director, Front Desk Operations including budget preparation, management and resolution, completion of work in a timely manner to specification.
    • Participates in developing and revising departmental documentation and other resources.
    • Develops and implements other projects, as directed.
  • Crisis Management
    • Responds to emergency and critical incidents, including determining how best to support students who are directly involved and mitigate community impacts.
    • Oversees OMURs in responding to emergency and non-emergency situations on campus through tactical deployment of resources and liaison with RCMP, fire department and other emergency services as required.
  • Student Support
    • Responds to challenging inquiries regarding Student Housing policies and expectations by clarifying context and relevance.
  • Completes other tasks as assigned, in keeping with the qualifications and requirements of the position.

Consequence of Error/Judgement
The Manager, Overnight Mobile Unit Services represents the University and Student Housing & Community Services. Incorrect decisions/judgments would directly affect the University's reputation with the professional community, community groups, students and faculties. Incorrect decisions would have an impact on the University's current and future ability to recruit and retain students, the hiring and supervision of Residence Life staff, various Student Housing operations, and the reputation of the University. Poor judgment or failure to follow procedures or uphold standards could result in poor public relations, loss of property or injury to residents or staff, loss of revenue, damage to building and equipment, loss of prestige and potential legal liability for the University. Department and University credibility and image are strongly impacted by ongoing interactions with students, parents, campus organizations and the community at large. Poor performance would result in failure to provide a safe and secure living environment for residents, as mandated by the University.

Supervision Received
The Manager, Overnight Mobile Unit Services reports to the Operations Manager, Front Desk Support Services. The Manager, Overnight Mobile Unit Services works independently in accordance with general directives and goals in implementing and administering departmental policies, directives and plans. The Manager, Overnight Mobile Unit Services' work is reviewed in terms of achievement of goals and overall effectiveness in management of services.
The Manager, Overnight Mobile Unit Services meets regularly with the Operations Manager, Front Desk Support Services to provide information, discuss cases of significantly heightened complexity or risk, advise on issues related to Student Housing operations and to assess current and future Student Housing operations. The Manager, Overnight Mobile Unit Services is expected to make decisions with a managerial mindset and to exercise particularly good judgment regarding whether or not, and how, to escalate or refer a case or decision. The Manager, Overnight Mobile Unit Services remains independently attentive to detail and follows through to achieve outcomes.

Supervision Given
The Manager, Overnight Mobile Unit Services directly manages 6 full-time staff, responsible for hiring, performance management, disciplining up to termination.

Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of two years of related experience, or the equivalent combination of education and experience.

  • Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
  • Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
  • Must be available to work alone or with others during overnight shifts: 10pm – 6am.
  • Must be available to work weekdays, weekends and statutory holidays.
  • Class 5 BC driver’s license required.
  • Demonstrated ability to make independent managerial decisions and give direction.
  • Demonstrated ability to manage ambiguity, analyze problems, identify key information and effectively resolve issues.
  • Demonstrated ability to effectively communicate sensitive and/or contentious information, both verbal and in writing. Interactions with students, colleagues and the broader university community require professionalism, precision, attention to detail and quick, critical thinking.
  • Demonstrated ability to respond to situations that require quick, decisive, independent action, and others which may require follow-up and depend on multiple stakeholders.
  • Ability to deal with a diversity of people in a calm, courteous, professional and effective manner.
  • Demonstrated ability to respond to individuals in distress with care and empathy, while also maintaining appropriate boundaries.
  • Demonstrated ability to convey a calm, courteous and assertive sense of leadership when dealing with cases of heightened complexity or in situations of heightened tension.
  • Experience applying independent judgment to discern key information, issues and/or risks within complex or unclear situations. Interactions may be challenging, for example when dealing with facilities emergencies.
  • Experience manipulating data in spreadsheets and/or database software.
  • Experience working in a unionized environment is a requirement.
  • Ability to foster the long term learning and development of diverse workforce through coaching. Demonstrated supervisory experience, preferably in a unionized environment.
  • Satisfactory Criminal Record Check.



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