Parts Support Advocate-Cummins Care (Hybrid)

Description

Parts Support Advocate-Cummins Care (Hybrid)

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Parts Support Advocate-Cummins Care (Hybrid) to join our team specializing in Parts Advocate for our CORPORATE ORGANIZATION in Quebec Canada.

In this role, you will make an impact in the following ways

• Provide support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums.
• Document customer interactions information within Cummins.
• Build a professional relationship with customers to increase loyalty in the Cummins products.
• Provide prompt assistance to customers through various media (phone, email, letter, Siebel, and fax).
• Resolve customer issues through a broad understanding of Cummins processes, systems, and practices.
• Escalate more complex issues providing documentation through process.
• Support quality improvements and response targets.
• Participates in continuous improvement activities.
• Understands contact center policies and procedures.

Base salary rate commensurate with experience, range: $48,400.00-$72,600.00. Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage, and a full complement of personal and professional benefits.

Qualifications

To be successful in this role you will need the following

• Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Manages conflict - Handling conflict situations effectively, with a minimum of noise
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
• Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Education, Licenses, Certifications

Demonstrated role competence is required. College, university, or equivalent Bachelor's degree in relevant discipline is preferred.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

• Minimal relevant work experience required.
• Additional preferred qualifications, not necessary but are a big plus for this role
• Bilingual (Written/Spoken)
• Previous Parts experience within the industry
• Experience working with multiple systems at once

Job SERVICE

Primary Location Canada-Quebec-Montréal-Canada, QC, Pointe-Claire, Cummins Eastern Canada

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting May 15, 2023, 11:00:00 PM

Unposting Date Ongoing

Organization Distribution Business

Role Category Hybrid - Potential for Partial Remote

Req ID: 230004FQ