Join our team

Do you enjoy working in a diverse and inclusive environment where you can feel comfortable bringing your authentic self to work? Are you a naturally curious person that believes learning is a continuous journey? Do you prioritize your well being and want your employer to do the same? The TELUS Business Customer Experience (BCX) team knows that we are better together, so join us and together, let’s make the future friendly.

Our Employer Solutions team provides technology Human Resource solutions to Commercial & Public Sector organizations across Canada. Leveraging their expertise as HR practitioners, the team delivers cost-effective, customized support including payroll, performance management, business process outsourcing as well as Customer Relationship Management solutions.

What you'll do

As an Ambassador of our Solutions, you will process HR/payroll and transactions as they relate to employee life cycle events such as new hires, transfers, leaves and departures on behalf of a public sector Hospital client in Ontario with over 3500 employees. As an Advisor, you will resolve customer inquiries from candidates, employees and Leaders in a timely and accurate manner. As a Researcher, you should be ready to investigate questions using a variety of resources such as policies, legislation and collective agreements. As an Analyst, you will utilize Excel to audit employee data, calculate vacation payouts and determine benefit/pension premium deductions for employees going on a leave of absence. This is a one year temporary assignment to cover a maternity leave.

Responsibilities:

• Process HR and payroll-related transactions on PeopleSoft HRMS such as hires, transfers, leaves, terminations and retirements. Inputting all data for the employee profile, and benefits and pension.
• Provides timely and consistent responses to employees and Managers on all HR and Payroll topics. This may be seniority, vacation, stat holidays, pay rates, leaves of absence, pension, SUB Top Up etc.
• Completing various audits to ensure data accuracy by running reports from PeopleSoft or from checking other team member’s work.
• Monitoring employees on short/long term disability and providing information on required documentation to continue benefits/pension
• Completing Record of Employments (ROE), processing wage increases, calculating SUB Top Up

Qualifications

What you bring

• Strong proficiency with Microsoft Outlook, Word and Excel
• Attention to detail
• Strong written and verbal communication skills
• Detail oriented and ability to work to tight timelines.
• Excellent organizational skills and the ability to multi-task.
• Ability to come to the office in Hamilton, Ontario 2-4 days per week, depending on workload, training and tasks

Required Professional Designation/Certification:

• Degree or diploma in Human Resources
• Successful completion of CHRP certification preferred

Required Experience:

• 1-3 years of experience processing employee life cycle transactions in an HR system.

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and serve our communities. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here. You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding.