job title: Project Manager and Advisor, Priority Populations

job ID #: OHT PMAPP 23-0224

department: Downtown East Toronto Ontario Health Team

reports to: Manager, Operations and Population Health, DET OHT

salary range: $70,000 to $80,000

status: Full-Time, Permanent

hours: 37.5 hours per week

background:

The Downtown East Toronto Ontario Health Team(DET OHT) is a group of health and social service partners who have deep roots in the community and is committed to creating an integrated system of care. Our vision is to provide our community with seamless access to inclusive, inspired and responsive care through one connected system of diverse providers who enthusiastically embody a holistic approach to improving health and health outcomes. The DET OHT is in its first year of operations and rapidly developing its new, integrated approach to health care. The DET OHT’s work is centered on key principles to bring this vision forward including:

• Keeping patients, families, caregivers and the communities we serve at the forefront of any decisions we make
• In the interest of health equity, prioritizing services to communities with the most need
• We will think of ourselves as part of the patient’s team –this will be our identity
• We are committed to a leadership process that is engaged, inclusive and transparent, and committed to collaboration with all the partners of the Downtown East Toronto OHT
• We will clearly define processes and ensure ongoing communications and feedback
• We will collaborate with other OHTs through the development of the Downtown East Toronto OHT.
• We will build on what has been accomplished to date and embody evidence-informed and continuous learning principles.

The work of the Downtown East Toronto OHT includes focused initiatives and planning to improve care for our Year 1 patient populations, ensuring lived experience partners are meaningfully part of all of our work, developing digital solutions, managing privacy and information management, strengthening governance, supporting performance and quality improvement, and developing a strategy for the OHT. In addition to this, the OHT is responsive to its environment, including responding to the COVID-19 pandemic.

The Project Manager and Advisor, Priority Populations will be responsible for guiding and supporting the work of the OHT overall, ensuring key deliverables and outcomes are achieved. The work of the OHT is supported by a team of project managers and analysts that form a secretariat. As the Director you, will lead the secretariat.

about the role:

The Downtown East Toronto Ontario Health Team (DET OHT) is a collaboration of 34 organizations who provide services to clients living in the Downtown East Toronto area. The purpose of the OHT is to provide an integrated health system but coordinating the care and services for patients and their families/caregivers across multiple settings. The vision of the DET OHT is to provide our community with seamless access to inclusive, high quality, and responsive care through one connected system of diverse providers and community members who enthusiastically embody holistic approaches to improving population and individual health and well-being.

The Project Manager and Advisor, Priority Populations, will work with Working Group Chairs, the Director of Operations and Manager of DET OHT Operations to ensure the successful completion of projects related to the DET OHT Priority Populations: Mental Health and Addictions and People Experiencing Homelessness. Responsibilities include all administrative and operational aspects, including defining and overseeing the scope, budget, and timelines of projects; applying project management principles; identifying and managing risks and issues; and completing reports as required by the OHT, Ministry or Ontario Health. In addition, the PM and Advisor will be required to engage stakeholders including but not limited to service provider organizations, community members, clinicians, DET OHT Partner Organizations (Team Members) and others.

we believe in work-life balance and offer:

• Five weeks of vacation per year.
• Membership in Healthcare of Ontario Pension Plan (HOOPP).
• An extended healthcare and dental package.
• Long-term disability insurance.
• Life insurance.
• Four personal days per year.
• An employee assistance plan.
• A professional development plan: up to $1300 to be used towards learning activities.
• Six fully paid professional development days per year – related to position/responsibilities.

day to day responsibilities:

The responsibilities of the Project Manager and Advisor, Priority Populations for the Downtown East Toronto OHT. includes:

PROJECT MANAGEMENT

• Lead Working Group to develop and implement project plans
• Conduct environmental scans as needed to determine scope of work
• Use project management principles and tools to ensure success of project
• Monitor projects
• Identify and mitigate any risks to the any deliverables and the overall project
• Work with operations team to ensure the project is leveraging and connected with other projects in the DET OHT
• Ensure that project objectives and KPIs are aligned with DET OHT strategic plan and OH/Ministry deliverables
• Create/complete reports and/or presentation to Core Group, other DET OHT WGs, Ministry, OH etc to communicate and demonstrate progress of projects
• Ensure strong relationships among project partners including family and client advisors, OHTs, OH, community agencies etc, including engaging with new interested organizations on behalf of the working groups
• Link with operations team, other DET OHT working groups and neighboring OHTs to stay aligned and leverage synergies
• Assist working groups in establishing and adhering to a governance structure for the working group
• Assist with creating/revising Terms of Reference
• Ensure WG governance and ToR are aligned with the OHT Collective Decision Making Agreement
• Work with communications network/specialist to develop communication strategy and messaging to stakeholders

Independent Decision Making

• Oversee all aspects of the management of the project
• Create and update project plan
• Plan working group meetings including agenda and materials with WG Chairs

Consultative Decision Making

The incumbent will deal with highly complex situations for which several alternative courses of action are possible. In this case, the incumbent will make a decision by consulting with the Manager of Population Health and Operations and/or the Director of Operations

• Finalization of the project plan
• Identification and resolution of risks to deliverables

LEADERSHIP COMPETENCIES

• People Leadership and Relationship Building: ability to plan, organize, coordinate, integrate, motivate, and coach people to achieve successful performance results. Work with OHT staff and partners to set clear and achievable goals with stated expectations. Build successful relationships by treating staff fairly and providing them with meaningful and challenging experiences; build teams and team-spirit; collaborate and create opportunities for shared success with partners, funders, other management and employees. Recognize and reward successes and contributions.
• Program Management: ability to create, plan, organize, coordinate, and integrate system level programs and initiatives that meet performance targets and enhance the services provided to the OHT’s attributed population . Ability to assess risk areas and recommend mitigation solutions. Ability to initiate and oversee program evaluations and quality improvement initiatives. Ability to manage and plan annual budget expenditures. Ability to identify and surface potential problems and take proactive action to address issues before they become bigger. Ability to champion new initiatives, lead the change process, collaborate and form strong relationships across the OHT, and create an environment to achieve a desired change.
• Organizational Planning: ability to lead streamlined processes to make them more efficient, and work with others to develop and adopt new procedures and processes. Participate and/or lead in management team meetings, special committees and working groups, as required.
• Community Engagement: ability to foster and build strong relationships with community and funding partners, as required. Explore integrated and strategic partnerships that enhance services to the OHTs attributed population. Initiate evaluations, needs assessments, and surveys that assess emerging population needs/trends.
• Commitment to cross-agency integrated program planning: ability to work co-operatively and collaboratively within the management team, working groups, or in regional/provincial work groups/ committees. This includes contributing fully and actively to team activities, projects, and program initiatives to achieve group and OHT goals. Resolve conflicts by facilitating the expression of diverse points of view to enhance teamwork and attain a beneficial resolution. Take steps to help others resolve the conflict and maintain trusting relationships. Promote co-operation between program teams.
• Commitment to anti-racism and anti-oppression: Actively champion and participate in regional and provincial initiatives that focus on diversity, inclusion and equity and embed anti-discrimination principles in programming and service delivery approaches to improve client care and staff development.

To thrive in this role, you’ll need

education/experience:

• Post-secondary degree/diploma in related field e.g., health administration, information technology, business administration.
• 2-5 years of demonstrated leadership and management of complex multi-stakeholder projects, including but not limited to, system transformation, preferably in a hospital, community health or other healthcare setting.
• Strong knowledge of and experience leveraging design thinking principles and lean methodology is an asset
• Demonstrated experience leading collaborative initiatives involving multiple, diverse stakeholders.
• Demonstrated excellence in interpersonal, written, and verbal communication skills including, ability to demonstrate tact and diplomacy, manage confidential information, and build rapport and positive working relationships
• Demonstrated understanding of the health sector, including OHTs, seniors care, acute care, home care, long-term care, and community support services
• Demonstrated advanced computer skills (Microsoft Office – Teams, PowerPoint, Word, Excel, Planner, Virtual Meetings – Zoom, Microsoft Teams)
• Proven ability to work independently and as part of a team, demonstrating initiative and collaborative skills.
• Exceptional organizational skills with the ability to manage multiple priorities
• Commitment to health equity, anti-racism,anti-oppression, and client and family engagement

skills and abilities:

• Proven ability to meet tight deadlines and achieve results when outcomes are not clear
• Demonstrated experience and success leading partnership projects and initiatives.
• Critical thinking – advanced problem solving and analytical thinking.
• Leadership and Organization – Experience managing diverse stakeholders to achieve a common goal.
• Project Management - Experience managing complex projects from initiation to close-out
• Change management and stakeholder management - Ability to bring together diverse group of stakeholders towards a common goal or outcome
• Strong inter-personal skills and proven ability to build and maintain positive relationships with staff, peers and with diverse community and ministry stakeholders.
• Solid understanding of Ontario’s health care system and its diverse sectors.
• Proficient English language skills - both oral and written.

conditions of employment:

• Offer of employment is contingent upon satisfactory outcome of background checks i.e., professional references, education verification, criminal background check, and vulnerable sector check.
• Understands and works within the Occupational Health and Safety Act (OHSA), Personal Health Information Protection Act (PHIPA), Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code and other relevant legislation.
• Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with SHC related policies, health and safety legislation and best practices.

working conditions:

This position requires working in a fast-paced environment meeting the needs of multiple stakeholder. Time management, multi-tasking, initiative, organization and prioritizing are essential. Work is mainly performed in an office environment. Occasional work outside of normal working hours may be required, in order to meet with clients, vendors and partners.

to apply: Please forward a cover letter and resume quoting Job ID # OHT PMAPP 23-0224 by 5:00 pm on March 15 ,2023.

The organization is dedicated to building an organization that reflects the diversity of our clients and the communities we serve. This includes diversity in languages spoken, culture, race, sexual orientation and gender identity. Requests for accommodation due to disability can be made at any stage in the recruitment process.

We thank all applicants for their interest but only those selected for further consideration will be contacted.

BOLD. KIND. REAL. OPEN. WE CARE.

Job Types: Full-time, Permanent

Salary: $70,000.00-$80,000.00 per year

Benefits:

• Casual dress
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care
• Wellness program

Schedule:

• Day shift
• Night shift

COVID-19 considerations:
COVID-19 Vaccine offered to all Employees
Mandatory Level 3 Medical Mask
Front Door Screening

Work Location: In person

Application deadline: 2023-03-15

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