Project Manager, Licensing Job at City of Hamilton
About the City of Hamilton
Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
JOB POSTING
JOB ID #: 20259
Project Manager, Licensing
Planning & Economic Development
Licensing & ByLaw Services
330 Wentworth St. N.
NUMBER OF VACANCIES: 1 Full-Time Regular
UNION/NON-UNION: Non Union Mgmt Professional
HOURS Of WORK: 35.00 per week
SALARY/HOUR: $44.762 - $52.350 per hour
- Note: See appropriate Collective Agreement or the Non Union Salary Range for details.
STATUS/LENGTH: Permanent
Job Description ID #: A11039
Vaccine Verification – As a condition of employment you are required to provide proof that you are fully vaccinated or provide proof of valid exemption satisfactory to the employer prior to your start date. You must acknowledge and agree to comply with any future vaccine policy requirements as an ongoing condition of employment at the City of Hamilton.
SUMMARY OF DUTIES
Reporting to the Senior Project Manager, supporting Licensing in accordance with regulatory, corporate and contractual standards. Promotes a service-oriented culture, teamwork, integration, with an increased focus on the customer, the community and leading cross-functional initiatives.
Using best practices and internal/external benchmarking approach; coordinate and report on performance measures.
The Project Manager will provide leadership, guidance, technical competence, innovative problem solving, and achieve results through effective teamwork.
Participate in strategic planning for the Licensing Section.
With an eye for innovation, the project manager will support the by-law re-writes and creation of new by-law schedules, and the implementation of new initiatives.
GENERAL DUTIES
Responsible for presentations, training and supporting by-law creation/updates, which are concise, geared towards innovation with a focus on meeting the continual changing needs of the section.
Due to the sensitivity and complex nature of drafting and updating the Business Licensing By-law, will be responsible to assist with researching, consulting and developing other potential Business and Occupations that may require a Business license to ensure Public Safety and Consumer Protection.
Serve as sectional system support analyst including troubleshooting, assessing requirements for implementation of new by-laws and schedules, making recommendations and maintenance.
Develop and report on performance measures, monitoring, municipal benchmarks and policy and procedures to ensure legislative requirements are met.
Collect, generate and monitor all reports pertaining to the Licensing Work Plan.
Maintains appropriate documentation which clearly illustrates project progress at completion.
Coordinates and manages projects effectively and ensures they are delivered on time and to agreed quality standards.
Responsible for the preparation of written or oral reports/presentations to senior management, committee and Council as required.
Assist with monitoring of revenue and expenditures, supporting the investigation of discrepancies and providing corrections as required.
Reports major monthly variances/discrepancies and recommends mitigation measures affecting service delivery.
Monitor, review and evaluate the effectiveness and performance of the services delivered and recommend methods of improving deficiencies.
Monitors, analyzes and manages sectional program delivery performance data to ensure that work plan objectives for program performance are achieved.
Assists with productivity improvement studies and implement changes as required.
Review processes and strategies for the section and assist with policy and procedures development for carrying out the selected processes/functions.
Prepare service level agreements for new groups as part of the ongoing implementation and changes.
Conducts regular compliance audits, identify variances and implements corrective action.
Work with Communications (including Digital) to ensure information is properly distributed for implementation of all programs.
Develop and produce all sectional marketing materials including publications and liaise with other stakeholders as required.
Assess sectional marketing requirement and carryout marketing initiatives as required.
Determine most cost-effective use of resources in respect to marketing, research and system components.
Responsible for seasonal staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
Liaise with the general public, elected officials, consultants and other levels of government on issues relating to the direct responsibilities of this position.
Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
Assists with the preparation of Council Reports.
Assists with hiring, training and supervision of related staff as required.
Coverage for the Senior Project Manager as required.
Perform other duties as assigned, which are directly related to the responsibilities of the position.
QUALIFICATIONS
- Demonstrated administrative work experience normally acquired through the completion of a post-secondary degree/diploma in a related discipline or equivalent experience in an enforcement environment.
- Previous experience in preparation and presentation of controversial and politically sensitive reports.
- Demonstrated experience and understanding of municipal by-laws, provincial legislation and service level agreements.
- Must be detailed oriented and have demonstrated analytical, problem-solving, organizational, reporting and presentation skills.
- Excellent verbal and written communication, interpersonal skills, and demonstrated tact and professionalism and ability to function in a team-based environment.
- Analytical, research, trend analysis, and project management skills.
- Possess a high level of personal integrity and be an excellent communicator.
- Must possess exceptional computer skills, in a Windows environment, utilizing MS Office software (Word, Excel, Outlook, PowerPoint and Project). Extensive, knowledge of spreadsheet and database management. Web-based applications (Legend, AMANDA and Hansen) considered an asset.
- Ability to balance multiple complex projects simultaneously and meet deadlines is essential.
- Ability to deal effectively with elected officials, representatives of other levels of government, management, peers, staff and the general public.
- The ability to travel to various City of Hamilton locations (must have own vehicle or alternate method of transportation.
NOTE:
AS A CONDITION OF EMPLOYMENT, THE SUCCESSFUL APPLICANT(S) WILL BE REQUIRED TO OBTAIN A CRIMINAL REFERENCE CHECK AT THEIR OWN EXPENSE, PRIOR TO BEGINNING WORK IN THIS POSITION.
THE INCUMBENT SHALL COMPLY WITH ALL HEALTH AND SAFETY POLICIES AND PRACTICES FOR THE POSITION AND THE WORKPLACE.
Disclaimer:
Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.
Terms:
The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.
We invite you to visit the departmental webpage to obtain further information on the culture and business of this department.
The incumbent shall comply with all Health and Safety Policies and Practices for this position and the workplace.
It is the responsibility of the applicants to ensure that their application reaches Human Resources by the closing date or they may not be considered. It is also the responsibility of applicants to supply qualifications, licences and related experience relevant to the qualifications outlined above for this competition as directed. On the basis of the criteria set out above, this posting is open to all applicants
The statements made by me are true, complete and correct to the best of my knowledge. I understand that any falsification of statements, misrepresentations, deliberate omission or concealment of information may be considered just cause for discipline, up to and including termination for internal applicants and disqualification for external applicants.
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