At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

You’ll join our Enterprise Support Services (ESS) team helping to support the important business enablement functions that keep our organization running strong. As a driven administrative professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.

Your key responsibilities

As the Receptionist and first point of contact for the firm you are the face of EY. You are a driven workplace services professional who enjoys working in tandem with your colleagues while striving to understand and anticipate customer’s needs to exceed expectations. Your key responsibilities also include:

• Greeting visitors: Receive & welcome visitors to the office in a professional, courteous manner
• Incoming calls: Answer queries and directs calls
• Security badges: Maintain and track all visitor and temporary building and/or office security badges
• Electronic Visitor Log: Check visitors in & out, providing the appropriate security badge if needed, and informing appropriate EY staff of their arrival
• Reception area: Maintain reception area
• Reception Reference Manual: Refer to and update reception manual as needed
• Completing regular housekeeping checks throughout client meeting rooms to deliver a consistently seamless meeting room experience to all internal and external users
• Ensuring the meeting rooms are managed to the highest of standards, and report all deficiencies to the Workplace Services Group leader in a timely manner
• Liaising closely with the IT and Audio-Visual teams to provide technical service support as needed (including Wifi assistance, putting away Mics etc)
• Being the first point of contact for any room issues, providing a prompt and appropriate response and working to determine a timely resolution
• Ensuring meeting spaces have sufficient supplies through collaborating with the catering and other Workplace Services team members
• Handling client meeting room activities, both visually and through the reservation system, and being aware of all details such as meeting start and end times, number of attendees in the room, food and beverage orders, etc. Advise the appropriate staff members of changes in meeting room status, special requests, etc.
• Participating in scheduled team meetings, reviewing upcoming events, discussing relevant logistical matters and identifying any potential executional challenges
• Assist Executive Assistants with administrative support tasks as time allows
• Overtime required as needed

Skills and attributes for success

• Committed to contributing to a strong team culture to ensure success
• Develop and maintain relationships to efficiently leverage expertise
• Sound judgement regarding confidential and sensitive matters
• Proven ability to meet multiple and/or unexpected deadlines in a demanding environment
• Aptitude to differentiate when to act independently or team with others

To qualify for the role, you must have

• Exceptional client service experience
• Strong oral communication skills, including active listening
• Graduated from high school

Ideally, you’ll also have

• Reception experience
• Professional services firm experience
• Post-secondary education

What we look for

We are looking for candidates who are highly motivated, analytical, logical thinkers and have a very strong attention to detail and the ability to meet multiple and/or unexpected deadlines in a demanding environment.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business.

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. From our actions to combat systemic racism and our advocacy for the LGBT+ community to our innovative Neurodiversity Centre of Excellence and Accessibility initiatives, we welcome and embrace the diverse experiences, abilities, backgrounds and perspectives that make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.